Business Analyst / Technical Writer

Job Description

Job Description

Senior IT Technical Writer (Cybersecurity & Infrastructure Documentation) Position Overview

Help build the authoritative documentation that supports cybersecurity, operational resilience, and long-term knowledge management within a large enterprise IT environment. This engagement offers the opportunity to work alongside IT leadership and technical subject-matter experts to create standardized documentation, recovery procedures, system documentation, and process diagrams that become the foundation for ongoing IT operations

What You'll Do

• Develop and maintain professional technical documentation using standardized templates and documentation standards.

• Create SOPs, runbooks, operational procedures, system documentation, infrastructure documentation, and knowledge base articles.

• Produce incident response, disaster recovery, business continuity, restoration, and recovery documentation.

• Translate technical interviews and discovery sessions into clear, accurate, and maintainable documentation.

• Create workflows, process maps, technical diagrams, and supporting visuals using Microsoft Visio.

• Utilize Microsoft 365 tools including Word, SharePoint, Excel, PowerPoint, Teams, and related collaboration tools.

• Apply consistent version control, formatting, metadata, ownership, review cycles, and documentation governance.

• Collaborate with business analysts, IT leadership, and technical SMEs to validate technical accuracy and prepare documentation for publication.

• Help establish reusable templates, documentation standards, repository structures, and lifecycle practices.

Required Qualifications

• Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field OR equivalent relevant professional experience.

• 5+ years of demonstrated technical writing experience within complex IT or technology environments.

• Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.

• Strong Microsoft Visio skills for technical diagrams, workflows, and process maps.

• Experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or similar technical documentation.

• Strong editing, information architecture, document organization, formatting, and quality control skills.

• Ability to collaborate directly with technical subject-matter experts across infrastructure, applications, cybersecurity, service delivery, or related IT disciplines.

Preferred Qualifications

• Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service management.

• Documentation recovery, knowledge management, or documentation standardization experience.

• Experience administering SharePoint documentation libraries, templates, metadata, and lifecycle practices.

• Familiarity with ITIL, NIST, CIS, or similar IT/security frameworks.

• Government or other highly regulated environment experience.

• CPTC, ITIL Foundation, or comparable technical writing/IT certification.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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