Bilingual Credit Screening Representative

Bilingual Credit Screening Representative
Bilingual: Spanish + English
Onsite in Goodlettsville / Open to candidates residing in Nashville, TN and Surrounding areas only
Daily Hours: 9:00 - 6:00 or 9:00 - 5:30 Monday - Friday

Tasks and Responsibilities - Bilingual Credit Screening Representative:

• Conduct comprehensive credit risk assessments to support informed lending decisions, ensuring alignment with company policies and regulatory standards
• Analyze client creditworthiness by reviewing financial statements, credit reports, and industry trends to determine risk levels
• Evaluate loan applications, assessing financial history and collateral to recommend appropriate credit terms
• Collaborate with cross-functional teams including sales, underwriting, and legal to gather and verify information for credit evaluations
• Provide technical support to clients via phone, chat, and email, resolving issues related to credit report discrepancies and missing bureau data
• Facilitate conference calls between consumers and creditors to obtain updated balance and payment histories
• Assist team members with procedural questions and provide guidance on best practices
• Train new staff on conducting conference calls and preparing supplemental credit reports

Requirements - Bilingual Credit Screening Representative:

• Call center experience / Ability to handle inbound and outbound calls comfortably
• Ability to Multi-task in a Fast-Paced Environment
• Excellent Written and Verbal Communication Skills
• Light Excel skills – Data Entry, Spreadsheets
• Desire to meet key phone metrics.
• Willingness to be a supportive team player.

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