Customer Care Insurance Specialist

Summary:
Customer Care Insurance Specialist respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.

Anticipated start date: October 26th 2026
Post-training hours will include Monday 9:30-7 Tuesday-Thursday 10:30-7 and Friday 10:30-6.

Why Jewelers Mutual:

Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.

As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.

Here youll:

• Move fast and embrace change
• Always look for better ways
• Grow thrive and help shape whats next

Join us and be part of a culture where you can make an impact while building your future.

What Youll Do:

• Delivers an exceptional customer sales experience by possessing knowledge of Jewelers Mutual and our products surpassing competitors with exceptional customer care.
• Addresses inquiries from potential policyholders delivers personalized quotes and coverage for jewelry insurance through inbound calls. All leads are inbound driven.
• Utilizes omni channels to communicate with new and potential policyholders.
• Utilizes dual screens and multiple programs to efficiently handle customer interactions.
• Maintains consistency in adhering to all customer sales performance metrics.
• Opportunity for additional project work.
• Regular attendance punctuality and adherence to agreed-upon schedule of availability are conditions of employment.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Youll Bring:

Minimum Qualifications:

• High School Diploma or GED
• Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire
• Proficiency in Microsoft Office and Outlook
• Proficiency in typing and navigating multiple systems and screens simultaneously.

Preferred Qualifications:

• 1- 3 years sales or customer service experience preferred.
• A mindset characterized by a strong curiosity a preference for fast-paced environments and a keen sense of urgency.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger handle or touch objects or controls; and talk or hear.

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses generous paid time off and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture : Work alongside talented passionate peers who value ownership and continuous learning.
• Community & Giving : Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work Certified : Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process please let us know by contacting

Required Experience:

IC