Administrative Assistant

Job Description

Job Description

We are seeking a warm, friendly, highly-organized Administrative Assistant to serve as a vital connection point for our customers, visitors, and internal team. This role keeps our values and culture front and center in every interaction, delivering service with empathy, professionalism, and a “here to help” spirit. JOB DUTIES AND RESPONSIBILITIES: Be the first voice of the company answering all incoming calls with urgency and care via a multi-line phone system.

Greet and assist visitors while maintaining a clean and welcoming reception area.

Serve as an internal “go-to” for general questions and support across departments

Coordinate mail handling, office supply inventory, and onboarding kits for new hires.

Support internal meetings and events, including catering coordination and onsite logistics.

Manage contact lists, company records, and employee recognition programs.

Maintain organized digital and paper files, ensuring easy access and accuracy.

Provide communication support for employee life events and internal newsletters.

Help manage the company’s fleet accounts, printer/copier needs, and general office operations.

Handle sensitive information with a high level of discretion and confidentiality.

Jump in with a helpful hand wherever needed to keep the office running smoothly.

EDUCATION AND EXPERIENCE:

High school diploma or GED required; 5+ years of administrative experience strongly preferred.

Tech-savvy, with proficiency in Microsoft Office and the ability to learn new tools quickly

KNOWLEDGE, SKILLS AND ABILITIES: Friendly, team-oriented attitude with a joyful and professional demeanor.

Exceptional communication, organizational, and multi-tasking skills.

Proactive problem-solving and ability to stay calm under pressure.

Discretion, integrity, and sound judgment when handling confidential information.

JOB COMPETENCIES: Attention to Detail:

Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes. Commitment to Task:

Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles. Communication Skills:

Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills. Customer Focused:

Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback). Flexibility:

Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities. Initiative:

Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude. Execution:

Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Relationship Management:

Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others. Teamwork:

Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts. Thrive is an Equal Opportunity Employer.