Sales and Service Representative (58630)

Work schedule: 40 hours per week, to be worked between 8 am‑5:30 pm on Mondays‑Fridays and at least two Saturdays per month between 8 am‑2:30 pm. Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? Jump-start your career with AAA Northeast! Take your sales, customer service, and operational skills to the next level by joining our branch team! Our Member Service Counselor Branch is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best‑in‑class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a daytime schedule! Our people are passionate about what they do, the product they sell, and the customers they serve. If you’re looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we’re the right company for you. What You Will Do Member Service: Develops comprehensive knowledge of products and services offered by AAA Northeast. Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership. Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives. Makes any changes on existing memberships and assists members with any issues that may arise. Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in‑person and over‑the‑phone and supporting club partnerships. In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include but are not limited to license/ID renewals, registration renewals. Must review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards. Provides assistance to members for accommodations and points of interest, including mapping, routing, and possible hotel and car reservations. Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products. Sales: Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals. Develops comprehensive knowledge of products and services through the five‑diamond process, cross‑selling techniques, and club and department training, educating members on all benefits and KPIs while maintaining a positive member experience. Keeps up to date on all promotions and initiatives in the branch, recognizing opportunities to improve overall branch performance. Daily Operations: Acts as a liaison with other departments, including but not limited to Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for member or department issues. Performs job duties according to department policies, procedures, and practices within scope of authority, including adherence to all club/department safety protocols. May travel to nearby locations to assist with branch coverage. Qualifications Education High School Diploma or GED (Required) Experience Customer Service with a focus in Sales (Required) Licenses and Certifications Must satisfactorily pass state‑specific and federal background check during pre and post hiring, in accordance with state and federal requirements. Must meet individual state requirements to perform registry & TSA services, including clearing federal/state specific background checks/processes. AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work. #J-18808-Ljbffr AAA Northeast