Inside Sales/Customer Service Representative

Inside Sales/Customer Service Representative

PrecisionX Group is a leading provider of precision metal components, serving critical industries such as aerospace & defense, medical devices, satellite & space, electric vehicles, mining, and semiconductors. By uniting the specialized expertise of GEM, Coining, National Manufacturing, Ditron, MSK Precision Products, and Hudson Technologies we offer a comprehensive range of advanced manufacturing solutions. Our core capabilities include machining, deep drawing and progressive stamping, Swiss machining, micro stamping, and transfer press.

Our team consists of over 600 employees, located in CT, NJ, NY, and FL. With our collective expertise, our strong foundation in metal manufacturing techniques, and a relentless focus on quality and innovation, PrecisionX Group is committed to delivering superior products and services that meet the evolving needs of our customers.

The results driven Inside Sales/Customer Service Representative serves as an essential team player and delivers exceptional customer support. This role is for a self-starter who thrives in a fast-paced environment and is ready for a career with custom growth paths. Reports directly to the VP of Business Development.

Essential Functions:

• Create quotes, process orders, and ensure smooth service delivery.
• Engage with customers daily to provide support and build strong relationships.
• Communicate delays with customers.
• Troubleshoot and resolve customer concerns with speed and professionalism.
• Manage customer portals and maintain accurate customer information.
• Work directly with production teams to ensure customer requirements are met accurately and efficiently.
• Coordinate with purchasing, shipping, and production departments to support on-time delivery.
• Review customer orders for accuracy, pricing, lead times, and specifications.
• Monitor open orders and proactively follow up on pending issues or delivery risks.
• Maintain organized records of quotes, orders, customer communications, and related documentation.

Position Qualifications and Competency Statements:

• Integrity Ability to demonstrate consistency between words and actions. Follows through on commitments
• Attitude Ability to maintain a positive mindset towards achieving success and eagerness and willingness to accept and meet challenges.
• Application of technical knowledge and skills Ability to comprehend complex technical and specialized information.
• Client orientation Ability to prioritize the client's needs first.
• Accountability Ability to accept responsibility and account for his/her actions.
• Time and Priority Management Ability to utilize the available time to organize, prioritize and complete work within given deadlines.
• Communication Ability to effectively communicate with others verbally and in writing.

Skills and Abilities:

• Associate or bachelor's degree in Business, Sales, Marketing, Supply Chain, Communications, or a related field.
• Equivalent work experience in customer service, inside sales, manufacturing, or order management.
• Familiarity with manufacturing processes such as CNC, Swiss Machining, EDM, or Metal Stamping.
• Proficiency in reading Technical Drawings & Specifications.
• Experience in Aerospace, Defense, and Medical Industries.
• Excellent computer skills including proficiency in CRM, ERP/operating systems, Microsoft Office Suite (Word, Excel) and general data entry accuracy.
• Proficiency in using large language models to solve problems.
• Excellent communication, organization, negotiation, problem-solving, and judgment, with the ability to work independently and collaboratively in a fast-paced environment.

Work Environment:

This position involves working in a office environment that is adjacent to the manufacturing environment. The employee must be aware of potential hazards, including, but not limited to, working in close proximity to moving mechanical parts, operating vehicles, exposure to electrical current, high temperatures, and chemicals. It's important to maintain a high level of alertness and caution while performing tasks in this work environment.