Senior Repair Agent

The Senior Repair Agent performs high quality repairs on consumer electronics and appliances by addressing all unit symptoms and making repairs as necessary. Their responsibilities include providing work direction and product repair training to a team of repair agents. They also manage the work-in-progress (WIP) units. At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve. We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team. Key Responsibilities Drives a positive customer experience by building relationships and providing solutions to their needs. Leads a team of repair agents, provides work direction, and leads repair training for a specific product category. Diagnoses, orders, and installs product and parts for repair. Contacts customers with quotes for repair and answers questions regarding cost, product installation, and operation. Completes routine functionality and quality testing on all products. Partners with Team Assistants and Repair Agents to manage work-in-process (WIP) repairs. Basic Qualifications Able to stand and sit for long periods of time Able to work in a fast-paced environment Able to work in a non-climate-controlled environment Able to lift weight up to 50 pounds with or without accommodation 6 months of experience facilitating training on diagnosing and repairing consumer electronics and/or appliances 9 months of experience diagnosing and repairing consumer electronics and/or appliances Preferred Qualifications Consumer Electronics and/or Appliance Manufacture Repair Certification Sealed System Certification applicable to appliances 6 months of experience using Best Buy's Star and Smart Parts system or Parts Inventory System Benefits Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well-being Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, please refer to our Incentive Programs Summary. For more information about benefits, LOA and paid time off, please refer to our Benefits Guide. As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. Best Buy is an equal opportunity employer. Position Type: Full time Location: Charlotte, NC - 28214 Application deadline: Minimum of 5 days from the posting date. #J-18808-Ljbffr Best Buy