Collections Representative II

Collections Representative II The Collections Representative II is responsible for analyzing policy detail and data to determine the best course of action for unpaid aged balances. Timely resolution of the aged balances is accomplished through obtainment of payment, revision, write off, or referral to external collection agencies. This position supports preservation of AmTrust's Vision, Missions, and Values by providing excellent levels of customer service and sound receivable solutions to all internal and external customers. Responsibilities Collaborate with team members regarding process improvement and best practices Research prior account history to identify prior patterns and potential hurdles in the collection process Initiate communication via email and phone to past and present customers to provide information on outstanding money owed and various payment options to resolve these balances. Utilize a softer approach that focuses on understanding the customers current situation and working together to come up with solutions. Educate customers on the process in hopes of changing future behaviors. Maintain a real time workbook/Excel file including notes, activity, and future actions Utilize and enter information into multiple proprietary systems Provide customer service support and balance resolution as outlined in the standard operating procedures Work in partnership with internal businesses such as the premium audit, underwriting, and others to resolve outstanding balances Preparation, submission and execution of write off and settlement authorities Taking a consultative approach to research and understand current situations, quickly problem solve, and provide viable solutions. Special projects as assigned Qualifications Qualifications 2+ years of experience in the insurance, financial, or sales industry Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) Effective written and verbal communication skills including professional phone etiquette Solid analytical skills with ability to organize data and documents with attention to detail Challenging the norm and seeking ways to continuously improve the process. Ability to handle confidential information sensitively and discreetly Preferred: BA or BS. Education requirement may be substituted for experience on a year for year basis What We Offer AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off. AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.