Product Operations Specialist

Help Build the Systems Behind NewLaw's Next Stage of Growth Do you love figuring out how things could work better—and then making it happen? Are you someone who can look at a complicated process, connect the dots between teams and technology, and turn it into something simpler, smarter, and more scalable? At NewLaw Business Model (“NewLaw” or the “Company”), we're reimagining how lawyers build successful, fulfilling practices. We combine education, coaching, technology, and managed services to help estate planning lawyers grow thriving businesses while creating better experiences for the families they serve. And we're growing. We're investing in our Operations team to build the systems, processes, and infrastructure needed to support that growth. That's where you come in: We're looking for a Senior Product Operations Specialist who brings together technical expertise, strategic thinking, and a love of solving complex business problems. This isn't a traditional project coordination or product administration role. You will serve as an internal operational consultant and business systems architect, have a meaningful voice in product development, lead cross-functional initiatives, and design and govern the operational systems that deliver our products. If you love both the thinking and the doing, this might be your kind of role. The Opportunity You'll work across two distinct product suites: Memberships: Digital education, coaching, community, and resources that help lawyers build successful estate planning practices. Advanced Growth (Managed) Services (AGS): B2B services, technology, and specialized support that help law firm owners get big law support without the big law lifestyle. As a key partner to our product teams, you'll help turn product ideas into exceptional experiences—evaluating operational feasibility, determining the optimal technical workflows, and establishing scalable operating procedures. You'll also join an Operations function that’s evolving. You'll have meaningful opportunities to formulate operational strategy, contribute to new product technology, and establish enterprise operating standards and policies that support our next stage of growth. You'll have the autonomy to exercise independent judgment, evaluate operational challenges, formulate solutions, commit project resources, and establish processes that have a direct impact on our members and internal teams. What You’ll Do Shape Product Technology & Development Advise product leadership on operational strategy and system feasibility to guide product design and roadmap decisions. Improve internal and member-facing tools by establishing operating standards and designing workflow frameworks that optimize business efficiency. Identify and evaluate emerging AI and automation solutions, determining business case viability and formulating implementation strategies. Build the Systems Behind Our Products Establish the operational architecture, launch specifications, and standard operating procedures (SOPs) needed to successfully launch new products and features. Design and govern cross-departmental data flows and platform integrations across product administration, member access, internal teams, and the member experience. Analyze operational friction points, evaluate alternative solutions, and implement systemic structural changes to improve reliability and scalability. Turn Data Into Better Decisions Design core business performance metrics and executive reporting frameworks to evaluate product activation, usage, engagement, and operational health. Connect member feedback and operational data across Product, Sales, Coaching, and Member Care. Synthesize business intelligence to advise senior leadership on operational trends and provide actionable strategic recommendations. Lead Meaningful Projects Exercise independent discretion to lead high-impact, cross-functional business initiatives from conception through implementation, launch, and optimization. Drive accountability and results by determining project priorities, allocating operational resources, and resolving cross-departmental roadblocks. Ensure successful adoption through authoring comprehensive operational documentation, designing training programs, and managing organizational change. Make Operations Easier & More Scalable Establish governance policies and architectural standards across HubSpot, Docebo, and connected enterprise systems to optimize administration. Formulate sustainable operational policies and oversee administrative workflows to eliminate redundancy. Solve problems at the source, evaluating systemic root causes and designing long-term operational policies rather than temporary fixes. What “Success” Looks Like Strengthen Product Operations: Establish consistent systems and processes across Memberships and AGS. Improve the member experience: Use data, feedback and technology to make products easier to navigate and engage with. Connect and automate systems: Improve how HubSpot, our LMS and other tools support purchases, access, reporting and product administration. Scale new offerings: Build systems that support increasingly sophisticated products and service packages. Explore AI-enabled solutions: Help develop smarter internal workflows and member-facing experiences. Who You Are You're an experienced operator who enjoys solving complex problems, building better systems and bringing people together to make meaningful improvements. You can think strategically about what needs to change—and you're comfortable rolling up your sleeves to make it happen. You Bring: Experience in Product Operations, Business Systems, Technical Operations, or a comparable operational advisory or systems architecture role. Strong technical skills with CRM platforms, workflow automation, and connected business systems. Demonstrated ability to exercise independent judgment in designing system workflows, establishing integration standards, and resolving complex operational breakdowns. Experience leading cross-functional projects with full ownership over project scope, timelines, and deliverables. Strong systems thinking, analytical skills, and experience using data to drive strategic business improvements. Ability to collaborate with Product Managers, Engineers, and functional leaders to turn business needs into working solutions. Excellent communication, organizational, and problem-solving skills. Even Better If You Have: Experience with HubSpot, Docebo, Asana, Zapier, or Make. A background in SaaS, digital education, memberships, or managed services. Experience evaluating and executing platform migrations, complex product structures, or third-party integrations. Familiarity with APIs, webhooks, or AI-enabled workflows. You thrive at the intersection of business strategy and technology, with a track record of translating high-level business requirements into robust, scalable operational architectures. You’ll Thrive Here If... You love turning complex problems into simple, scalable solutions. You enjoy leading projects and taking ownership of outcomes. You think strategically but aren't afraid to get technical. You're curious about AI, automation, and emerging technology. You thrive in evolving environments where there's room to build something new. You care about people as much as processes and technology. Why NewLaw? Meaningful work. Help transform the legal industry and create better experiences for families. Real impact. Influence how our products, systems and Operations team evolve. A seat at the table. Collaborate with Product Management and leadership on meaningful decisions. Innovation with purpose. Explore AI, automation and technology that empower our teams and members. People-first culture. Join a passionate, collaborative team committed to growth. Room to grow. Expand your expertise and explore new opportunities as our company scales. Compensation & Benefits Position Type: Full-Time, Exempt (W2) Annual Base Wage: Pay Range: $82,000-$95,000/ annually Starting base salary is determined by a variety of factors, including geographic location, applicable experience, relevant skills, market data, and internal equity. Bonus Eligibility: This position is eligible for company-wide and individual performance-based discretionary bonuses. This is a 100% remote position open to qualified candidates authorized to work and residing anywhere in the continental United States, with the exception of California. NewLaw Business Model is not currently hiring or registered to employ individuals in the State of California for this position. Benefits 100% Remote Work at a Profitable, Growing Company Recession-Proof Industry, Product, and Audience Comprehensive Medical, Dental, and Vision Insurance 401K Retirement Program w/Discretionary Company Match Flexible Paid Time Off* Opportunities for Career Growth and Leadership Development Be Part of a Mission-Driven Company Transforming the Legal Industry *Flexible PTO allows team members to self-manage time off for vacation, personal needs, and cultural or religious holidays of choice, and includes applicable statutory paid sick leave in accordance with state and local laws. This is a 100% remote position. Team members are expected to maintain a dedicated workspace with reliable high-speed internet and hardware capable of running modern SaaS and automation workflows (minimum 16GB RAM). NewLaw provides all required software licenses, security access, and a monthly home office/technology allowance to assist with remote workspace and internet expenses. New Law Business Model (NLBM) respects your time and work. Any portfolio materials, technical breakdowns, or operational insights submitted during this application process are requested solely for the purpose of assessing your qualifications for this position. NLBM will not use, publish, or commercially exploit any material submitted during your application process without your express written consent. By submitting your application, you acknowledge that any skills assessments do not create an employment relationship or a contract for services. NLBM provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. If you require assistance or an accommodation during any part of the application or interviewing process, please contact us at View email address on click.appcast.io. New Law Business Model is an equal opportunity organization. We value a diverse workforce and an inclusive culture. All qualified practitioners are encouraged to apply. #J-18808-Ljbffr New Law Business Model