Contents Project Manager

Job Description

Job Description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager!

Lead Our Contents Division to restore customers property to "Like It Never Even Happened!"

When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service.

This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations.

Why Join SERVPRO of West St. Joseph County?

- Competitive compensation

- Strong benefits

- Career growth & advancement

- Professional development & certifications

- A stable, growing company with a mission that matters

What You’ll Lead & Own (Core Responsibilities)

Contents Operations & Project Management

- Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling

- Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking

- Manage project scope and estimates using SERVPRO systems and carrier guidelines

- Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines

- Monitor cycle time, quality standards, and operational efficiency from start to finish

- Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items

Leadership & Team Management

- Lead, coach, and hold accountable Contents Technicians and Crew Chiefs

- Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation

- Conduct quality checks and audit inventory accuracy

- Address performance issues with coaching, feedback, and corrective action

- Participate in recruiting, hiring, onboarding, and development of contents team members

Customer Experience & Communication

- Serve as the primary point of contact for customers regarding contents services

- Set clear expectations and provide professional, proactive, and compassionate communication

- Ensure customers feel confident their belongings are protected, respected, and properly restored

- Manage customer satisfaction and online review performance

Financial & KPI Accountability

- Track contents job profitability

- Monitor pack-out to pack-back cycle time

- Maintain inventory accuracy rate

- Reduce damage/rework incidents

- Control production efficiency and labor cost

- Support customer satisfaction and service quality

Assets, Equipment & Warehouse Oversight

- Manage contents equipment, vehicles, supplies, and warehouse organization

- Ensure proper storage, labeling, and protection of customer property

- Control production expenses and minimize loss or damage risks

- Maintain clean, organized job sites and storage areas

What We’re Looking For (Qualifications)

Required

- Valid driver’s license

- High school diploma or GED

- 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry

- Ability to lift 50 lbs regularly (100 lbs with assistance)

- Ability to work in physical environments (attics, ladders, tight spaces)

Strongly Preferred

- Experience in contents restoration, moving, warehousing, or inventory management

- Knowledge of pack-outs, contents cleaning, and storage processes

- IICRC Certification (or willingness to obtain)

- Strong organizational skills and high attention to detail

- Confidence leading teams in a fast-moving, deadline-driven environment

The Kind of Leader Who Thrives Here

- Takes ownership and accountability for results

- Holds people to high standards while supporting their growth

- Stays organized under pressure

- Balances operational discipline with empathy for customers

- Cares about quality, speed, profitability, and team morale