Process Analyst Lv1

Commercial AnalystSchedule: Monday through Friday 8:00-5:00 PM; with some flexibility. Hybrid schedule more onsite during training once comfortable worker can work 2 days a week in the office. Must be proficient in excel and able to use data analysis tools. Ideally have some experience with SAP, Power BI, Tableau. Be able to analyze data, synthesize and provide summary and actions needed. Translate information from one system to another; for example take price builds and translate to customer facing price request documents. Work across multiple functions with effective communication & interpersonal skills. Hybrid role with flexibility in work hours but must have majority of workhours between 8-5 to interact with commercial teams; number of hours also open for discussion (ie for an excellent candidate would consider part-time). The Process Analyst I will help execute operational activities for businesses or functions across the region within our business services team. In this role, you will assist in a variety of operational processes and procedures for multiple products and services using various systems and data management practices. Perform customer service tasks to support the administration of the processes including sending and receiving instructions, answering questions, working with assigned process teams, providing paperwork to partners and acting as a point of contact between partners. Help develop and maintain established relationships with customers and other partners. Help provide comprehensive insight and recommend solutions to issues that deviate from established processes to supervisors and partners regarding the interpretation and delivery of processes. Apply comprehensive understanding of operational practices, procedures and internal controls to identify areas of improvement. Generate productivity reports, performance metrics and monitoring reports and review for discrepancies for any system generated documents. Solve issues, while escalating more complex issues to appropriate staff. Execute new business migration activities and processes efficiently and effectively. Enter invoice information into customer web portals to ensure invoices are according to the approved process. Virtual interviews will be conducted via MS Teams. Omni Inclusive