Administrative Manager

Overview F3 Marina, a division of Founders 3 Real Estate Services, is a leader in professional marina management and consulting services to marina owners anywhere. Our services include all aspects of waterfront development and management, including marinas and adjacent upland property, such as multi-family and retail. We provide the expertise, experience and attention to detail to delight our boaters, clients and communities while maximizing occupancy and revenue. Position We are looking for an Administrative Manager to join us at Metropolitan Park Marina. This position is a key ambassador for this exciting marina, fostering a welcoming atmosphere and promoting a sense of boater camaraderie. You will support the Marina General Manager in a variety of key areas including the following: Provide exceptional customer service to our boaters and work with the marina team to ensure efficient response to customer needs. This includes assisting boaters on the dock with arrivals, pump outs and fueling at times. Coordinate and market boating community activities and events using email, social media and website. Lead the concierge team and support the ship store, amenity spaces, guest services, tours, and slip leasing follow up. Manage collections, customer contacts, bill pay, and marina occupancy. Develop and manage reporting to include occupancy, fuel, security and maintenance. Process customer related accounts including insurance, financial audits, sales data (CRM). Maintain marina logs for incidents, slip changes, maintenance work orders, dockside revenue, safety and fuel inventory. All marina employees offer exemplary customer service to boaters and visitors to the marina. You will be required to work some weekends. Some special events at the marina will require working evenings as well. Requirements Background in hospitality management with strong customer service skills and attention to detail. A “white glove” approach to customer service is essential. Strong computer acumen including proficiency with the Microsoft Office Suite. Prior experience in office administration, accounts receivable, event planning, and social media promotion. Boating/yachting experience preferred. Equal Employment Opportunity / Affirmative Action Employer. Salary $25.00 per hour #J-18808-Ljbffr