Floor Director, Manhasset

The Team

The Hermès Manhasset Boutique will open in October 2026 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity

The Floor Director supports the location with consistent team leadership, floor presence, and hands on Métier management with balanced attention to all teams and floors. This position is responsible for achievement of Floor Group Métier Sales volume, and Selling Team total goaled volume. Responsible for preparation, participation and attendance at Podium buy bi-annually.

About the Role

Floor Ambassador – Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service. Consistent floor presence and partner to other departments.

Manage Métier merchandising for floor of responsibility. Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues. Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility. Ensures visual standards are met.

Team motivator and strategist. Monthly identification of a key Métier focus or a Standard of Service to focus on. Build contests, measurable selling campaigns or the like to bring about incremental improvement in business.

Consistent communication with Managing Director and store management team. Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc. Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams.

Coach staff for improved performance. Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance. Detailed client opportunities, selling by Métier performance, standards of service and goals should all be addressed on a monthly basis. Writes and delivers annual performance appraisals. Addresses all performance issues in a timely manner.

Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies.

Qualifications

• Minimum 3 years prior Store Management experience, or flag ship Assistant Store Manager Experience
• Previous buying experience relative to Floor responsibility
• Individual Management of multi person teams
• Prior reporting functions to Executive management and Merchant levels
• Bachelor’s Degree preferred
• Managing people and projects, a good team leader, and motivational mentor
• Creativity within effective business management and growth
• Detailed, diligent, thorough, reliable, effective time management skills are KEY to this position
• Effective decision making skills
• Proficient at presentations, store meetings, Commercial Director and Executive visits
• Working knowledge of Excel, Lotus Notes, Microsoft Office, Powerpoint (preferred)
• Comfortable with calculations and formulas
• Need to be a critical and creative thinker
• Even tempered and ability to continuously multi-task
• Managing stress and coaching through conflict when needed
• Resolution on store issues by floor, and in total when manager on duty
• Experience working with public and independently satisfy client requests
• Prioritize tasks and communicate time sensitive information to appropriate parties
• Keen eye to product and future trends needed for buying responsibility
• Must be extremely professional and able to interact with all levels of management and the public.
• Knowledge of French language helpful
• Travel required, 3-5 weeks annually to Paris
• Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

The range for this role is $112,295.00 - $133,455.00 annually. Actual rates are determined based on job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Employment Equity

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

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