Supplier Services Coordinator

Supplier Services Coordinator

Purpose of Role The role is responsible for supporting the commercial managers and buyers across all administration activities with new and existing suppliers and all other back-office tasks from supplier onboarding and administration, pricing assistance, commercial compliance, coordination, and supplier retention. Primary Focus Provide commercial transactional support, documentation and data stewardship of supplier data, and other back-office activities, enabling Sims' buyers to focus on buying activities. Represents the administrative, day-to-day trusted point of contact for Sims' suppliers and buyers. Principal Accountabilities Commercial Back-Office Administration Provides buyers support during the Buy process, general contracts administration, pricing input into systems, generation and distribution of buy-related reports Is the main point of contact for transactional, day-to-day requests from suppliers and is responsible for accurate data processing such as suppliers on boarding, pricing, on time payments, and supplier data maintenance in Sims' systems Ensures compliant and positive supplier on boarding while building a trusted partnership with suppliers' stakeholders Coordinates with Domestic Transportation to ensure timely delivery of materials in line with agreed SLAs and supplier requests Supports buyers in minimizing administrative, compliance, and back-office work Commercial Support Inputs new leads from web and inbound calls into CRM system Aids Lead representatives / Inside Buyers in managing and maintaining a pipeline of opportunities Suppliers' issue resolution Answers suppliers' queries timely and professionally and keeps track of suppliers' conversations; is the main interface with suppliers regarding shipment and delivery information. Identifies, manages and proactively seeks solutions for potential problems experienced by suppliers Ensures resolution, in coordination with Transport Planning and Dispatch, of pick-up issues and transportation and bin-related claims; coordinates issue resolution for administrative and financial topics in cooperation with Sims' Shared Services Other Accountabilities Demonstrate personal responsibility for all Safety, Health, Environment, Community, and Sustainability (SHECS) policies, procedures, and initiatives Support diversity and inclusion, positive employee relations, and teamwork Support measures designed to effectively manage costs and adherence to budgetary requirements Support continuous improvement initiatives and quality requirements Comply with all Company policies, procedures, and initiatives relevant to the job Support training and performance-management initiatives Experience/ Qualifications Required Previous data and/or order management experience preferred but not required Skills Basic data entry Basic computer skills, including MS excel, MS word, and MS Outlook Able to communicate verbally and in writing Working Conditions / Physical Demands Ability to work in all seasons Ability to wear personal protective equipment when needed