Convention Service Manager

DoubleTree by Hilton Hotel Nashville Downtown We're in downtown Nashville, a five‑minute walk from the row of honky‑tonks and bars on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar. 343 rooms, full‑service Starbucks, 15,000 sq. ft. event space. SPIRE Hospitality Overview SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Benefits We offer a comprehensive full‑time benefits package consisting of early pay or earned wage access (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401(k), life, critical accident or illness, short‑ & long‑term disability, paid time off, wellness programs, hotel discounts and much more. Job Overview To assist in the overall efficient operation of the Convention Services section within the Sales Department. Responsible for the efficient and professional coordination of any assigned convention or meeting group. Responsibilities and Duties Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities. Communicate with sales, front office and reservations to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms based on client needs, such as schoolroom. Review banquet personnel work to ensure accuracy. Monitor in‑house group activity, assisting as needed such as organizing exhibit set‑up. Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout the property. Advise sales staff on the ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting the hotel, developing leads and securing rebooking. Plan and conduct pre‑ and post‑convention meetings with clients and respective departments. Document tracking of group activity. Access and input data into a computer system to generate account history reports. Assist banquet staff in room set‑up as necessary. Perform other related duties as assigned. Specific Job Knowledge and Skills Knowledge of lighting and sound equipment and usage. Ability to utilize a computer system. Ability to effectively deal with internal and external customers, some of whom may require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively, both verbally and in writing. Ability to work a flexible schedule, be on feet and walk throughout the hotel or sit for long periods of time. Assist in the selling of Catering and Banquet Events. Contribute to the prospecting efforts as assigned by the DOSM. Other Expectations Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Qualifications All employees must maintain a neat, clean and well‑groomed appearance (specific standards available). Equal Opportunity Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Spire Hospitality