Digital Account Manager

Job Description: Support the renewal strategy and execution for a high-volume portfolio of low-touch accounts. Support retention efforts through proactive account engagement and risk identification. Help identify opportunities for upsell, cross-sell, and service expansion aligned to customer needs and company growth objectives. Manage all renewal and expansion documentation, ensuring accuracy, compliance, and timely processing through internal systems. Support accurate forecasting and account tracking related to renewals, retention, and growth opportunities. Build and maintain strong customer relationships across a broad portfolio of low-touch accounts. Serve as a primary commercial point of contact for customer contract and business discussions. Execute scalable customer engagement strategies through digital outreach, virtual meetings, webinars, and proactive communications. Communicate effectively with customers to gather required information, coordinate renewal and expansion activities, and reinforce the value of CyberMaxx services. Monitor customer health trends and elevate risks or concerns proactively. Requirements: Proven experience in account management, customer success, or related role. Experience managing renewals, customer retention, or expansion opportunities preferred. Experience managing multiple priorities or working with multiple customers preferred. MDR or cybersecurity services experience preferred. Excellent communication and interpersonal skills. Strong organizational, prioritization, and problem-solving abilities. Ability to manage multiple customer relationships simultaneously in a fast-paced environment. Comfortable communicating with audiences ranging from End Users to C-Level Executives. BA/BS degree or equivalent experience preferred. Ability to thrive in a high-growth and rapidly changing environment. Benefits: Flexible Paid Time Off 401k with a company match Medical, Dental and Vision Coverage Voluntary Short Term and Long Term Disability Employee Assistance Program with Mental Health Supplement Voluntary Basic, Accidental, and other ancillary life insurance Health Savings Account Contribution (with selection of a HDHP) 10 annual, paid holidays #J-18808-Ljbffr CyberMaxx