Support Center Supervisor
Leapfrog Services, Inc.
Leapfrog Services, Inc., a managed IT services provider in Atlanta, seeks a Support Center Supervisor to lead a high-performing service desk team supporting mid-sized businesses and nonprofits. In this role, you’ll oversee daily operations of the Support Center, managing ticket flow, escalations, and SLAs while ensuring exceptional client experiences. You’ll coach and mentor technicians, track performance metrics, and drive process and knowledge-base improvements. Working closely with cloud, security, and engineering teams, you’ll help resolve complex issues and support continuous learning in a collaborative, client-focused culture.
Vacancy posted 3 days ago
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