Call Center Agent

Job Title: Customer Service Representative

Industry: Distribution/Manufacturing

Location (city, state): Des Plaines, IL

Assignment Type: Contract-to-Hire

Pay: $21 – $21.50 / hour

Work Schedule: Shifts available:

Sunday -Thursday ... 8am-4:30pm

Tuesday - Saturday ... 9am-5:30pm

Monday - Friday ... 7-3:30pm

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Increase your chances of an interview by reading the following overview of this role before making an application.

About The Company:

Addison Group is seeking an Associate Customer Service Representative to join a well-established distribution organization. This position is part of a customer-focused team that works closely with customers, sales representatives, and internal departments to ensure orders are handled accurately and efficiently.

Job Description:

This is a great opportunity for a customer service professional who enjoys working in a fast-paced, phone-based environment. The Associate Customer Service Representative will handle incoming customer requests, assist with orders, provide updates on shipments, and help resolve account or product-related issues. The position is contract-to-hire with the opportunity to transition into a long-term role.

Key Responsibilities:

• Handle a steady volume of incoming customer calls and provide professional, solutions-oriented assistance
• Input new orders and make updates to existing orders using an ERP system
• Research order and shipment information and communicate status updates to customers
• Assist customers with questions related to returns, billing, credits, invoices, and account information
• Serve as an initial resource for general product and order inquiries
• Investigate order issues and work toward timely resolutions
• Prepare and process customer documentation, including credit and debit memos
• Assist with occasional credit card transactions and other account-related requests
• Maintain accurate customer records and information across multiple systems
• Consistently meet department service and productivity expectations
• Provide additional administrative and customer support as needed

Qualifications:

• At least 1 year of customer service experience within a call center environment
• Background in distribution, manufacturing, or another product-focused environment is preferred
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• High school diploma or equivalent
• Comfortable using Microsoft Office applications, including Excel and Teams
• Previous CRM or ERP experience is a plus
• SAP experience is highly desirable
• Experience using chat-based customer support tools is a plus
• Strong computer skills with the ability to work between multiple applications
• Training will be provided on internal systems, procedures, and products
• Contract-to-hire opportunity based on performance and business needs

Perks:

• QUICK start 11/2 Potential for career growth and internal advancement
• Multiple scheduling start-time options
• Comprehensive training and onboarding
• Collaborative and professional team environment
• Opportunity to build experience with ERP, CRM, and customer service systems