Medical Receptionist - Outpatient

At Anew Era TMS & Psychiatry, our team of dedicated psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists offers customized, comprehensive care designed around your needs. We provide a range of options, including in-person and online therapy, medication management, and advanced interventional treatments like transcranial magnetic stimulation (TMS) therapy, ketamine, and esketamine-all delivered in a safe and compassionate environment. With access to most commercial insurance plans, we make quality mental health care more accessible, helping you uncover the right path to wellness. Position Summary: The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls. Essential Job Functions: Greeting patients professionally both in person and on the phone. Answering patient calls, and voicemails in a friendly prompt manner Confirming patient follow up appointments, sending reminder virtual appointment information as needed Optimizing provider schedules and patient satisfaction with efficient scheduling Comforting patients by anticipating anxieties and effectively answering questions Notifying providers of patient arrivals Updating patient records and following all protocols in regard to insurance verification Collecting patient copays and scheduling follow up appointments Maintaining office inventory and equipment by anticipating supply needs. Occasionally verify insurances Knowledge, Education, & Experience: Associate or bachelor's degree preferred Behavioral or psychiatric office experience is preferred. Experience with electronic medical records systems preferred. Employment Status: Full Time Schedule: Monday-Friday 8:30 am - 5:00 pm CST Work Location: On Site - Cedar Park, TX Compensation: Pay Range: $17 - $22 per hour Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin. Discovery Behavioral Health