Future Opening: Full Time Member Services Representative

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours and properly present membership rates.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Complete daily cleaning tasks within first hour of your shift
• Help complete priority cleaning list each day
• Complete walk-arounds and bathroom checks every 20 minutes
• Help complete any special cleaning projects per Club Manager
• Keep tour % at or above 60%
• Keep View email address on click.appcast.io % at or above 60%
• Always wear PF shirt and nametag
• Enforcing all Planet Fitness member rules and policies
• Following all Planet Fitness staff member policies and procedures

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.