Work and Family Life Coordinator

Job Title

The role involves coordinating and facilitating various military quality of life programs and services.

Duties include:

• As a coordinator and facilitator of various military QOL programs and services, provide individual and group WFL education, training, information, and referrals to commands, military leadership, service members, military families, Ombudsmen, and Family Readiness Groups. Work independently or with other FFSC staff and stakeholders to provide services. Employ the no-wrong door approach to interview and assess the customer's needs and concerns, such as relocation, mobilization and deployment readiness, career and employment readiness financial readiness, personal and family life readiness, etc.
• Regularly review all new and existing WFL programs, in accordance with Region and CNIC policies, and recommend changes to supervisor. Conduct personal and family life readiness education and training to address the wide range of challenges identified in the community. Assist leaders at all levels with developing individualized training plans for specific commands/units based upon community needs assessments. Collaborate with Military Family Readiness Coordinating Committee stakeholders and FFSC colleagues, to include IPCs, DRCs, and command leadership, on training needs and to plan, schedule, and execute training/educational services to ensure the effective and efficient delivery of various educational programs and services to service members.
• Maximize various forms of service delivery, including virtual services via webinar, video, email, phone, R&R support to deployed service members; and group classes, one-on-one consultations, and I&R services in-person, via online webinar or video, telephone, and email to service members ashore and afloat.
• Collaborate with military and community based QOL strategic partners on executing multidepartmental installation QOL primary prevention events and activities. As a command representative, coordinate with various FFSC staff and leadership to have FFSC staff brief at scheduled workshops, programs, command briefs and GMTs presented at commands and at other locations, as needed.
• Plan, manage, and evaluate WFL programs in accordance with CNIC FFSP certification standards. Maintain, and timely and accurately update program and administrative reference materials, project files, policies, procedures, records, and written instructions from the supervisor utilizing the approved CNIC database repository and applicable databases.
• Advise and work closely with command leadership, installation stakeholders, and FFSC personnel to leverage resources and coordinate QOL programs and services that meet the needs of the community. Analyze new legislation to determine impact on program operations and management, making program adjustments and/or providing recommendations to the Director, as appropriate. Evaluate the impact of changes to laws, regulations, policies, standards, or procedures, such as costs or benefits to WFL programs, and adjust and/or provide recommendations to the Director, as appropriate.
• Comply with DOD, DON, Federal policies, CNIC and local directives. Compile and evaluate program data/information and develop comprehensive and thorough reports of findings on program effectiveness. Collect and consolidate data from diverse sources to write reports, to include correspondence, point papers, briefs, and other presentation mediums. Monitor various databases and take appropriate action to respond to reports regarding program planning and strategies.
• Develop and thoroughly review SOPs and service delivery processes to ensure adherence to laws, policies, certification standards, confidentiality standards, and quality assurance. Participate in strategic planning, plan for short- and long-term projects, and identify resources required to respond to DON and DOD trends. Utilize and conduct self-assessments and community assessments, using official Navy survey processes to identify trends, organizational needs and necessary program and process improvements to meet the needs of the Navy community. Use various measurement tools to identify trends, organizational needs, and Navy and unit demographic profiles, and consult with and brief leadership on trends and issues.
• Research, write articles, prepare, and deliver briefings on programs and services. Establish, maintain, and update resource and promotional materials. Develop local information and referral resource guides and maintain up-to-date listings on available services and providers.
• Perform other duties as assigned.