Coordinator, Prenatal Support Service

Family Health Centers Of San Diego Prenatal Program Coordinator

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Responsibilities:

• Assists in the promotion of prenatal program services to FHCSD staff and outside agencies.
• Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
• Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
• Gathers program data, conducts analysis, and provides reporting, including productivity reports.
• Maintains a quality monitoring program, conducts quality assurance checks and ensures standardization, including EHR reviews/audits, patient satisfaction surveys, staff training and development, and other measures. Ensures program is in compliance with program requirements.
• Oversees daily prenatal support services, including health education and social services, at assigned sites. Oversees and monitors scheduling to ensure maximum utilization and productivity, developing and monitoring patient flow systems, coordinating hospital tours, ordering supplies, and ensuring health education and psychosocial coverage at sites/hospitals.
• Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
• Performs other duties as assigned.
• Provides direct patient services, including conducting prenatal health education, trimester assessments, post-partum assessments, and hospital tours. Ensures recommendations made on care plans for support services interventions are carried out and implemented.
• Provides/ensures staff receive all new hire and annual trainings on time.

Requirements:

• 1 year experience in maternal child health, perinatal care, and staff supervision required.
• 5 years of progressively responsible positions in the healthcare industry or out-patient medical clinics required.
• Bachelor's degree in Health Science or Social Science field required.
• Certified Childbirth Educator preferred.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy.
• Ability to work effectively with patients from diverse social, cultural and economic groups.
• Ability to work well in both a team-based environment and independently.
• Bilingual in Spanish/English required.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Intermediate computer literacy ability to comply with department needs and expectations, including MS Office.
• Intermediate interpersonal and customer service skills.
• Intermediate written and verbal communication skills.
• Knowledge of perinatal programs, care management, and procedures.
• Knowledge of supervisory practices and techniques, including performance management and employee development.
• Strong analytical and problem solving skills.
• Successful track record of leading and driving positive change through others.

Rewards:

• Job type: Regular Full-time 40 hours/week M-F 8am-5pm
• Location: 1831 Logan Ave San Diego, CA 92113
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

24.23 - 36.40

Information on our extensive benefits package can be found here: FHCSD Wellness Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

Family Health Centers of San Diego