Coordinator, Ticket Sales & Service Operations

DEPARTMENT: Ticket Sales & Service

REPORTS TO: Vice President, Ticket Sales & Service

STATUS: Full-Time; Non-Exempt

Your role as a Coordinator, Ticket Sales & Service Operations:

The Coordinator, Ticket Sales & Service Operations is primarily responsible for planning and executing sales events, campaigns, promotions, and hospitality events by working with internal departments. Other core responsibilities include handling the execution of our concierge packages, collaborating with internal stakeholders on large game day events, and various other administrative duties. This position requires keen communication and collaboration skills while overseeing a variety of internal departments.

All the responsibilities we will trust you with:

• Exemplifying our Padres Core Values/Mission Statement: Communication and Collaboration, Progress and Innovation, Accountability and Integrity, and Effort and Results
• Provides primary administrative support to VP, Ticket Sales & Service as well Sales and Service leadership teams
• Generates letters, collateral, and any other information/correspondence on behalf of the department for internal and external purposes, including mass mailings, e-mail blasts, event invitations, flyers for sales representatives, etc.
• Assist in distribution and/or mailing of tickets and client gifting
• Brainstorm, plan, coordinate and execute client-facing events at Petco Park and off-site Events include, but are not limited to, client and sales events. Will also assist with seminars, conferences and tradeshows
• Works collaboratively with Tickets Sales, Ballpark Operations, and Concessionaire to maintain and execute game day facility report, and homestand production notes. This includes:
• All pre-order suite food & beverage catering communication
• Special Requests such as corporate/organization logo giveaway items, pregame events, signage requests, décor requests, field visits etc.)
• Placement of programs and signage for groups, suites, and facilities
• Assist with distribution tables and check in tables for various events
• Fan experiences, pregame events, general office duties, promotional pack redemption, and membership fulfillment as well as in seat deliveries
• Scoreboard welcome messages
• Assist with coordination of large game day events and contract execution
• Prepares large game day event orders and production notes to ensure all event requirements are outlined, implemented, executed, and fulfilled appropriately
• Use the company CRM system to record sales activities and to manage accounts when applicable
• Other duties as assigned

Your areas of knowledge and expertise that matter most:

• Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, CRM, etc., and ability to learn and master new software programs
• Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner
• Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
• Maintain professional demeanor with a high degree of discretion, integrity, and accountability
• Maintain consistent, punctual, and have reliable attendance
• Bilingual in English/Spanish is a plus

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• Minimum high school diploma or GED equivalent. Some college preferred
• Minimum 1-2 years of experience in relevant fields
• Able to work during Padres home games and other special events as needed, which will include weekends, holidays, and evenings
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Per the California pay transparency law, the base hourly rate for this full-time position is $21.14. Eligible overtime, as applicable. As a candidate for this position, your pay and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.

In addition to the base pay, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to:, Medical, Dental, Vision, 401(k) with employer match + automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, employer provided game tickets to home games, onsite experiences, ballpark discounts on food and retail, work from home Fridays (during the off-season and when team is on the road), smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.

The San Diego Padres are an Equal Opportunity Employer.

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We welcome applicants from all backgrounds and encourage those who may not meet every qualification but are passionate about our mission to apply. Skills are transferable, and enthusiasm for our work is highly valued.