Call Center Specialist

Job Description

Job Description

We are seeking a professional and customer-focused Customer Service Specialist to join our client's team on a temporary basis. This role is responsible for providing exceptional support to customers, resolving inquiries, processing orders, and ensuring a positive customer experience. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Process orders, returns, and account updates accurately
• Resolve customer concerns and escalate complex issues when necessary
• Maintain detailed and accurate customer records in CRM systems
• Provide product, service, and account information to customers
• Follow up on customer requests to ensure timely resolution
• Coordinate with internal departments to address customer needs
• Meet quality, productivity, and customer satisfaction goals
• Assist with administrative tasks and special projects as assigned

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 2+ years of customer service, call center, or administrative support experience
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel
• Experience working with CRM or customer management systems preferred
• Excellent problem-solving and conflict-resolution skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong attention to detail and accuracy

Preferred Experience

• Customer service within manufacturing, healthcare, logistics, retail, financial services, or professional services environments
• Experience handling high-volume calls, emails, and customer interactions

Pay Details: $17.00 to $19.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.