Benefit Eligibility Coordinator

Benefits Eligibility CoordinatorUnited Energy Workers Healthcare delivers compassionate, whole-person care to uranium and energy workers and their families. Our mission is to elevate the lives of energy workers with unwavering compassion and whole-person care. For more than 15 years, we have helped workers nationwide access the care, support, and benefits they have earned. Our PEAK values of Performance, Engagement, Accountability, and Knowledge guide us in delivering excellent results, building meaningful relationships, taking ownership, and continuously improving. Together, our mission and values support our commitment to Best Patient Care and Best Place to Work.The Benefits Eligibility Coordinator supports a high-quality pre-patient experience through accurate and efficient data entry and verification, organized documentation, clear communication, timely follow-up, and dependable coordination. This role brings a positive, can-do attitude, takes ownership of priorities, responds promptly to changing needs, and follows through to get the job done accurately and on time. The coordinator maintains confidential information across company systems, supports departmental projects, improves workflow consistency, and models professionalism, compassion, integrity, and UEW's PEAK values.ResponsibilitiesEssential Duties And ResponsibilitiesEnter, verify, and maintain data accurately, efficiently, and on time in HubSpot, Axxess, spreadsheets, and other company systems, following all compliance and documentation standards.Upload, scan, organize, and prepare medical records and departmental documents, including assigned in-office paper records.Monitor milestones, documentation requirements, tasks, and follow-ups to support timely progression to care and promptly address delays or missing information.Communicate clear, accurate, and timely updates to internal and external contacts with professionalism, compassion, and a positive, collaborative tone.Provide administrative support to the Director and Manager of Benefits Eligibility and when necessary, the Patient Benefits Team, including scheduling, file organization, departmental documentation, and related coordination.Coordinate information, escalations, timelines, and follow-up needs across departments and with external contacts.Support departmental projects, meetings, events, and Experience initiatives with dependable logistical and administrative assistance.Protect patient and company information by maintaining confidentiality, discretion, compliance, and sound judgment.Identify practical opportunities to reduce delays, improve processes, and strengthen the consistency and quality of the pre-patient experience.Demonstrate strong attention to detail, organization, time management, adaptability, accountability, teamwork, follow-through, and a solutions-oriented approach.Represent the Benefits Eligibility department and UEW professionally and perform other duties as assigned.Supervisory ResponsibilityThis position has no supervisory responsibilities.QualificationsPreferred QualificationsFamiliarity with the EEOICPA/RECA programs or a willingness to undergo training is highly beneficial.Prior experience in medical records requests, healthcare administration, or a related field is strongly preferred.Working knowledge of HIPAA regulations and the handling of protected health information (PHI).Experience with HubSpot CRM or similar CRM platforms is a plus.Prior customer service experience is essential, with a preference for candidates experienced in telephone communication with medical facilities or healthcare providers.Exceptional attention to detail and strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.Exceptional communication and interpersonal abilities, apt for liaison roles involving facilities, clients, and internal teams.Proficient in Microsoft Suite, fax systems, and CRM platforms.Commitment to maintaining client confidentiality and privacy at all timesWork Environment And Physical RequirementsHybrid position with remote and in-office work at the Murray, Utah location; reliable travel to and from the office is required.Ability to maintain focus and work efficiently at a computer terminal for extended periods.While fulfilling job responsibilities, the employee will regularly engage in standing, sitting, speaking, listening, typing, reaching, and using hands and fingers for computer and telephone operation.Specific vision abilities necessary for this role involve close vision due to extensive computer and project management system use.The position entails meeting deadlines, coordinating multiple stakeholders, and achieving goals, which may result in elevated stress levels.The role involves regular travel, event attendance, site visits, standing, walking, and substantial telephonic, virtual, and face-to-face communication.Occasional lifting, carrying, setup, or movement of event materials, displays, signage, and printed collateral may be required.Effective communication skills in English, both verbal and written, are essential, along with adequate hearing ability for telephone and in-person communication.Regular and punctual attendance is mandatory in alignment with business requirements.AcknowledgementsAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. We maintain a drug-free workplace and certain positions perform pre-employment substance abuse testing.Pay RangeUSD $20.00 - USD $22.00 /Hr.