Vendor Delivery Relationship Manager

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Summary

The Vendor Delivery Relationship Manager will be a key liaison between the Aerospace People Operations organization and Alight / Strada, ensuring seamless delivery of outsourced HR services such as benefits administration, payroll, employee support, data quality and application management. This role will focus on performance monitoring, contract compliance, issue resolution, invoice reconciliation, tracking change requests for completion of work, budget management and ensuring consistent end to end delivery from the two vendors. The ideal candidate will have a strong background in HR operations, vendor governance, and service management within complex, global environments.

Essential Responsibilities:

• Serve as the key contact for managing the contract relationship with both Alight and Strada
• Foster a collaborative partnership with Alight / Strada, ensuring alignment with service expectations, SLAs, and business objectives.
• In collaboration with Vendor Accountability, define and execute governance for each vendor including risk rating management, business reviews (QBTs), annual compliance needs, facilitate meetings and agendas and manage executive escalations.
• Monitor performance metrics, SLAs, and KPIs related to Alight-delivered HR services (e.g., payroll, benefits, case management. DQM, AMS).
• Partner with HR, Payroll, Product, DT, and Legal teams to ensure service delivery meets operational needs and compliance standards.
• Ensure appropriate monitoring and reporting for each vendor.
• Manage contractual obligations and service level agreements (SLAs), ensuring vendor adherence to terms.
• Where needed monitor, consolidate and report penalties. In collaboration with Finance and Vendor Accountability ensure consolidate reporting of issues.
• Identify and mitigate risks and any contractual obligations related to outsourced services. Ensure consolidation of reporting.
• Provide oversight to execution of Change Request process. In collaboration with Vendor Accountability (inventory reporting) and Sourcing (contractual or commercial implications).
• Drive root cause analysis for service issues and lead resolution plans in collaboration with Alight / Strada.
• Identify opportunities to reduce contract cost through improved service delivery, automation, and employee experience
• Serve as an internal champion for Alight / Strada services; regularly communicate service status and improvement plans with stakeholders across HR, Finance, IT, and business units.
• Provide insights and reporting to senior leadership on vendor performance and strategic direction.
• Work cross functionally with Vendor Accountability, Sourcing and other key stakeholders as needed.

Qualifications/ Requirements:

• Bachelor's degree in Human Resources, Business Administration, or related field OR High School Diploma/Equivalent with 11 years of relevant experience.
• Minimum of 7 years of experience in HR service delivery, shared services, or HR operations, with at least 3 years in vendor management.

Desired Characteristics:

• Deep familiarity with Alight / Strada services and platforms is strongly preferred.
• Demonstrated experience managing complex vendor relationships in a global, matrixed environment.
• Strong understanding of HR systems, processes, and compliance requirements.
• Excellent negotiation, communication, and analytical skills.
• Experience in large-scale HR transformations or outsourcing transitions.
• Comfort working across cultures and time zones.
• Ability to manage ambiguity and drive results through influence.

Pay and Benefits:

• The base pay range for this position is $96,900 -140,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on June 9th, 2025.
• GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position