Air Cargo Operations Specialist / Cargo Service Representative /JFK

Job Summary:

The Cargo Service Representative is responsible for supervising entrustment staff in preparing cargo for aircraft loading while ensuring safety through Dangerous Goods inspections and weight confirmations.

• Familiarity with handling export and import documentation
• Knowledge of Air Waybills (AWBs)
• Experience communicating with the TSA and handling related procedures

The role mainly focuses on preparing and processing the documentation required before cargo can be loaded, rather than physically transporting the cargo.

Supervisory Responsibilities:

● None

Duties/Responsibilities:

● Supervise entrustment company staff to ensure quality assurance up to specified standards.

● Coordinate buildup of pallets with entrustment company staff in accordance with cargo regulations.

● Reconfirm final weights of pallets.

● Oversee inspections by any related agencies such as Customs and Border Patrol, etc.

● Input final weights into database to plan aircraft loading space allotment.

● Provide customer service for inquiries regarding inbound shipments.

● Create reports and maintain inventory as necessary.

● AWB acceptance/cargo acceptance/cargo buildup in the warehouse/shipment document verification/monitoring emails and taking actions.

● Assist customers and freight forwarders.

● Resolve delayed, damaged or missing cargo issues.

● Follow airline safety, security and cargo regulations.

Employment Terms:

● Status: Contract Employee (Typically eligible for permanent/regular status or renewal after

1 year based on performance).

● Location: JFK International Airport, New York (Cargo Building)

● Compensation: From $22.00 ~ $29.00/per hour
Benefits: Comprehensive Health, Dental and Vision Insurance. Life Insurance and

Accidental Death and Dismemberment (AD&D). JAL staff Travel Benefits (JAL flights and

Oneworld partner airlines). 401(k) Retirement plan, FSA, and Paid time off (PTO).

Requirements:

• Work authorization: Must possess valid U.S. work authorization

• CBP Clearance: Must be eligible to work in the restricted U.S Customs and Border Protection area.

• Passing of USPS background check (for those handling Mail).

• Experience: 2+ years of professional experience is preferred

• Flexibility: Ability to work rotating shifts, including weekends, holidays, late nights and early morning (Standard am shift 06:00-14:00 pm shift 18:00-02:00 40 hours/week)

Required Skills/Abilities:

● Excellent English communication skills.

● Excellent interpersonal and customer service skills.

● Excellent organizational skills and attention to detail.

● Excellent time management skills with a proven ability to meet deadlines.

● Ability to function well in a high-paced and at times stressful environment.

● Proficient with Microsoft Office Suite and Google Workspace.

● Passing of Dangerous Goods (DG) Test.

Education and Experience:

● High school diploma or equivalent.

● Driver license : Required