Student Technical Support Assistant II _Non-FWS

Position Details

Position Information


Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.

Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.

If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.

Position Title
Student Technical Support Assistant II _Non-FWS


Level of Support
Student Support II


Position Type
Non-FWS


Number of Openings
1


Work Hours
During Standard Business Hours (M-F 8am-5pm)


Wage Per Hour
$19


Division/School
Division of Information Technology


Department Name
642005 PROJECT AND PORTFOLIO MANAGEMENT


Department Bio

Position Specific Summary


The Student AI Solutions Specialist supports GW's academic and administrative communities by helping design, deploy, and maintain AI-powered tools and agents. This is a hands-on role ideal for a student with an interest in applied AI, prompt engineering, or enterprise technology - offering real-world experience building solutions used by faculty, staff, and researchers across the university. This role is expected to work ~20 hours per week. Flexible scheduling around academic commitments.

• Assist in building and deploying AI agents using platforms such as NebulaOne, Box AI, Zoom AI, and Google Gemini to automate workflows for academic and administrative teams.
• Engineer and refine prompts to tailor LLM behavior for use cases including summarization, metadata extraction, and document analysis.
• Collaborate with faculty, staff, and researchers to identify manual or repetitive tasks suitable for AI-driven solutions.
• Support troubleshooting and iteration of deployed agents; assist non-technical users with onboarding and day-to-day use.
• Help maintain centralized AI hubs (e.g., Box AI workspaces) to ensure document consistency and agent usability across teams.
• Contribute to internal documentation, training materials, and AI usage guides

Standard Position Description


The student will provide technical and computer support assistance to departments and customers. Tasks may include: providing customer service to individuals with technical issues or requests, maintaining technical systems, set up and/or operate computer, audiovisual, and/or sound systems. Special projects or other duties may be assigned related to specific departmental needs.

Professional Outcomes
Critical Thinking, Communication, Teamwork, Professionalism, Inclusion, Technology and Data, Career Development


Required Qualifications


Some applicable educational, technical, or professional experience required, some training will be provided.

Preferred Qualifications


Strong written and verbal communication skills
Ability to work independently and manage multiple tasks across different teams
Interest or coursework in AI, machine learning, data science, computer science, or a related field
Prior experience with AI tools or prompt engineering is a plus, but not required

Posting Detail Information


Job Open Date
05/26/2026


Job Close Date
06/05/2026


Campus Location
Online & Virginia Academic Centers


Work Type Designation
Remote/Virtual


Hiring Manager Name
Sue Bogan


Special Instructions Summary

EEO Statement


The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices.

For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement.

Background Check


The student employee will:
In this position, the student will not perform any functions and/or have access to any financially, safety, or security sensitive items listed above. - Background check not required.