Bellperson - Hotel Indigo Los Angeles
IHG Hotels & Resorts
Job Description JOB OVERVIEW Assist incoming and outgoing guests in transporting luggage to and from guest rooms. DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. About Us At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? About the Team Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones.
- Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
- Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
- May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
- Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
- Carrying, pushing, or lifting items weighing up to 100 pounds
- Moving about the public areas
- Handling objects such as luggage
- Bending, stooping, kneeling
- Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
- Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
- May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. About Us At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? About the Team Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones.
Vacancy posted 2 days ago
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