Sr. Director of Customer Operations
$150k - $190kSpecialized Recruiting Group
Located in Cincinnati, OH
Salary: $150,000 - $190,000/yr Sr. Director of Customer Operations Location: Cincinnati, OH Pay: $150,000 - $190,000/yr Job Summary We are seeking an experienced Commercial Operations & Contracts Leader to oversee customer operations, contract management, pricing strategy, and commercial risk. This role will partner cross-functionally with Sales, Engineering, Operations, Supply Chain, Finance, and Quality to improve customer experience, drive profitability, and support business growth. Responsibilities
3551 Springdale Road Cincinnati, OH 45251 Specialized Recruiting Group
Salary: $150,000 - $190,000/yr Sr. Director of Customer Operations Location: Cincinnati, OH Pay: $150,000 - $190,000/yr Job Summary We are seeking an experienced Commercial Operations & Contracts Leader to oversee customer operations, contract management, pricing strategy, and commercial risk. This role will partner cross-functionally with Sales, Engineering, Operations, Supply Chain, Finance, and Quality to improve customer experience, drive profitability, and support business growth. Responsibilities
- Lead customer operations, including quote management, order processing, customer support, and commercial process improvement.
- Develop and manage customer and supplier contracts, including negotiations, renewals, amendments, compliance, and closeout.
- Identify and mitigate commercial, financial, legal, and operational risks while supporting dispute and claim resolution.
- Develop pricing strategies, models, and profitability analyses to support business objectives and maximize margins.
- Establish KPIs and drive continuous improvement initiatives focused on customer satisfaction, responsiveness, and operational efficiency.
- Partner with Sales, Engineering, Operations, Supply Chain, Finance, and Quality to ensure customer, technical, financial, and contractual requirements are successfully executed.
- Bachelor's degree in Business, Operations, Supply Chain, Finance, Law, or a related field; MBA or advanced degree preferred.
- 10+ years of experience in customer operations, commercial operations, contract management, sales operations, or related leadership roles.
- Proven experience negotiating complex commercial agreements and managing contracts throughout their lifecycle.
- Strong understanding of pricing strategy, profitability analysis, commercial risk, and business operations.
- Experience in manufacturing, aerospace, defense, aviation, MRO, or industrial environments; OEM or Tier 1 experience preferred.
- Exceptional leadership, communication, negotiation, analytical, and problem-solving skills with a proven ability to lead teams and drive organizational change.
3551 Springdale Road Cincinnati, OH 45251 Specialized Recruiting Group
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Sr. Director of Customer Operations in Cincinnati, OH vacancy
- ...33Apply: JobGeorgia-Pacific Consumer Business LLC is seeking a Sr. National Account Manager for The Kroger Co. This very visible position... ...Effectiveness Vision by establishing strong high-integrity customer wiring relationships leading to the delivery of results in the...SeniorWork at officeFlexible hoursNight shift
$164k - $180k
...something that can positively impact the world. Our North America Operating Unit (NAOU) Advanced Hydration division is a dynamic, fast‑... ...passionate, collaborative teams committed to winning.The Sr. Director Customer Sales, Central will lead a cross functional team to deliver...SeniorFull timeTemporary workWork at officeLocal areaRemote workRelocationLong distance$96.5k - $207.5k
...initiatives through product training and joint customer calls. Development of customer education... ...including Product, Sales, Go-to-Market, Operations and external partners. Identification of... ..., financial and strategic skills. Sr. Commercialization Success Manager - Payables...Senior- ...profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology... ...the latest technology to empower our customers with greater efficiency and visibility in... ...working at Coupa. The Impact of a Sr. Customer Value Manager at Coupa: We are...SeniorImmediate start
- Who Are We?Taking care of our customers, our communities and each other. That’s the Travelers... ...frequently partner with your Managing Director (MD) to develop region/group sales plans... ...Have?Four years of underwriting, claim, operations, risk assessment, actuarial, sales,...SeniorFull timeLocal area
$124k - $280k
Industry/SectorInsuranceSpecialismOperationsManagement LevelSenior ManagerJob Description & SummaryA career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their...SeniorFull timeH1b- Gallagher Benefit Services Job Opportunity At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired...SeniorLocal area
- ...goals Partner with analytics teams to prepare and present detailed plan design analysis to support informed decision-making Operational Excellence Create and manage annual client service calendars and issue-resolution tracking Oversee service execution across...SeniorWork at officeLocal area
$171.6k - $338.3k
...provides enterprises with an outcome-driven, end-to-end learning operations model that goes far beyond traditional outsourcing. We are... ...end-to-end managed learning operations across enterprise L&D, customer education, and partner enablement. Leveraging Deloitte's global...SeniorLocal areaVisa sponsorship- Bilingual Sr. Directors of Hotel Operations Join to apply for the Bilingual Sr. Directors of Hotel Operations role at HOTELPRO Bilingual Sr. Directors of Hotel Operations 2 days ago Be among the first 25 applicants Join to apply for the Bilingual Sr. Directors of Hotel...SeniorFull timeRelocationRelocation packageShift work
$175k
...Sr. Commercial Banking Manager – To $175K – Cincinnati, OH – Job # 3727 Who We Are The Symicor Group is a boutique talent acquisition... ...of new credit requests and credit line renewals for existing customers Negotiate terms and conditions for transactions. Lead or...SeniorWork at officeSymicor Group
Cincinnati, OHmore than 2 months ago- ...Dividend - Operations Manager, Call CenterMake banking a Fifth Third better® We connect great people to great opportunities. Are you ready... ...and coordinating activities of employees providing telephone customer support services. The Call Center Operations Manager will also...Work at office
Fifth Third Bancorp
Cincinnati, OH4 days ago - Sr. Project ManagerJob Level: W2T Consultant Job Location: Cincinnati, OH, In-Office 5 days a week (Must be local)Travel Expectations... ...management, facilitation, and presentation skills.Ability to operate effectively in fast-paced environments with competing priorities...SeniorFull timeTemporary workWork at officeLocal areaRemote work
$128k - $252.5k
Position Summary Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative... ..., and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team...Local area$220k - $250k
...it continues to be written! If you are interested and qualified for this role, we invite you to apply.The Senior Director, Wealth Enablement & Operations is a senior leadership role within the Wealth Management division, reporting directly to the Head of Wealth Management...SeniorFull timeWork experience placementInternshipWork at officeLocal area$148.7k - $201.2k
...Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the... ...storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work...SeniorFlexible hours$110k - $159k
...investment, including reactivating paused campaigns and surfacing upsell opportunities through performance data and strategic insights.Operate with a revenue-first mindset—managing priorities independently, tracking performance against goals, and proactively seeking out...SeniorFull timeLive inWork at officeRemote workFlexible hours$100k - $200k
...Plus loyalty card program to fuel a more customer-centric journey using 84.51 Insights, 84.... ...______________________________________As Sr. Client Partnership Executive, your responsibility... ...from Client Success and Partnerships Director.Partners with the Client Success team to...SeniorWork at office$171.6k - $338.3k
..., and frontier AI products proliferate, the ability to educate customers and enable partners has moved from a supporting function to a strategic... ...&PE) practice within the Human Capital Insights, Innovation & Operate offering. In this role, you will help technology companies—...SeniorLocal areaVisa sponsorship- Lead New Product Development, Sales, Client Services, Analytics, and Program Management for the KPP Rebate Services Program. Drive growth and retention of the Rebate Services client base. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion...Senior
$95k - $125k
...sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51 Insights, 84.51 Loyalty Marketing... ...engagement at CPGsDirectly engage with Kroger Merch Directors within each vertical to represent CPG growth strategies. Participate...Work at office- ...Chukka, Naveena Karumuru, Vamsi SattaruCompany: SRI Tech SolutionsJob Summary (List Format) - Senior Project Manager Data Engineering (Customer Delivery Head) - Lead and oversee multiple complex data engineering projects from initiation to completion, ensuring they meet...SeniorFull timeFor contractorsShift work
- ...friends and neighbors. UC Health is an EEO employer. The Director- System Operations is a member of the leadership team of the system,... ...the timeline determined by HR and UCHealth. Relationships/Customer Service Has a patient first and patient-centered philosophy...Local area
- Position Summary The Director of Operations, is the senior operational leader of Encore Technologies’ Service delivery organization, accountable... ...steady‑state support. Coordinate with Account Management, Customer Success, Professional Services, and Sales on delivery...Work at officeRemote workShift workNight shift
- Strategic planning and management of daily operations which includes overseeing the processes of Trucking, International, client services, and information collection and analysis. Responsible for cost control, budgeting, revenue and profitability. This includes creating...SeniorWork experience placementWork at officeWorldwide
- ...you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.At Great... ...and service excellence to manage risk and create valuable customer experience.The job title and salary will be dependent upon the...SeniorFull timePart timeSeasonal work
- WovenWorks is seeking an Executive Director of Client Success Operations to lead and develop the Client Success organization, mentor Directors and Managers, and drive operational excellence. You will partner with Finance, Creative, Strategy, and other functions to remove...Remote job
$75k - $110k
...Activation Cincinnati, OH; Chicago, IL As a Sr. Client Success Manager - Activation, you... ...and Insights Specialists, and Campaign Operations to ensure flawless activation from pre... ...sell and up sell strategies that benefit customers, brands, and Kroger. This role requires...Senior- ...escalation and prioritization skills.Demonstrated ability to balance customer service with sound business judgment.Strong understanding of... .... They are expected to collaborate with Internal Service and Operation Teams, proactively educate clients on best practices within...SeniorFull time
- A leading staffing agency is seeking a Senior Project Manager in Cincinnati, OH. The ideal candidate should have extensive project management experience, particularly in EPC industrial manufacturing, and be able to develop comprehensive project plans and manage budgets....Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Director of Customer Operations. Be the first to apply!
Related searches
- customer advocacy manager Cincinnati, OH
- remote customer service manager Cincinnati, OH
- director customer relationship management Cincinnati, OH
- senior customer service manager Cincinnati, OH
- sales customer service manager Cincinnati, OH
- manager customer experience Cincinnati, OH
- customer onboarding manager Cincinnati, OH
- manager customer success team Cincinnati, OH
- entry level customer service manager Cincinnati, OH
- director customer care Cincinnati, OH