Hardgoods Coordinator

Hardgoods Coordinator

Sun & Ski Sports is looking for a driven and dynamic Hardgoods Coordinator to lead our Bike & Snow departments in delivering excellence. As a Coordinator, you'll lead and develop a high-performing team focused on revolutionizing the way we serve our customers. You'll drive results by streamlining operations, inspiring your associates, and creating an atmosphere that's not just about transactions — but memorable, meaningful interactions. If you're ready to bring energy, expertise, and enthusiasm to the floor — this is your chance to make an impact in a fun, fast-paced, and adventurous retail environment.

Job Responsibilities

• Serve in a supervisory capacity, including opening and closing the store as needed.
• Ensure your team consistently delivers exceptional customer service, exceeding expectations.
• Provide high-quality and timely bike service, maintaining the integrity and performance of all equipment.
• Train and develop team members in effective selling strategies and drive a culture of continuous improvement.
• Create and implement strategic plans to increase department sales using data analysis and goal setting.
• Maintain a visually appealing department that meets company standards and inspires customers.
• Identify operational problems and opportunities, and present viable, results-oriented solutions.
• Ensure all employees follow company policies and procedures.
• Attend Bike & Snow clinics (in-store and off-site) to maintain up-to-date product knowledge.
• Represent and promote Sun & Ski Sports within the local cycling and snow sports communities.
• Support and participate in bike and cycling events, strengthening community relationships.
• Maintain ongoing communication with the Store Manager, District Manager, and Home Office to align with company initiatives.
• Uphold Loss Prevention standards, minimizing inventory loss and maintaining accurate cash control.

Requirements

• 1+ years of management experience, with the ability to lead, motivate, and develop a team.
• 2+ years of retail bike shop and snow sports industry experience, with working knowledge of business operations and shrink reduction.
• Outdoor Enthusiast with a passion for cycling, skiing/snowboarding, water sports, surfing, swimming, skating, skateboarding, and more!
• Proven talent in networking, recruiting, interviewing, training, and team development.
• Exceptional interpersonal and communication skills to build strong relationships with vendors, buyers, store teams, and upper management.
• Excellent organizational and time management abilities, with the capacity to multi-task effectively.
• Strong analytical and problem-solving skills with keen attention to detail.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

• Pay: Hourly Rate + Commission
• Health, Vision, and Dental Insurance
• Employer-Paid Basic Life Insurance
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
• Paid Time Off (PTO)
• 401 (k) Plan + Company Match
• Employee Purchase Discount
• Company/Vendor-sponsored Product Knowledge/Training Adventure trips