Insurance Customer Service Rep

Job Description

Job Description

Prairie Land Insurance Agency is a family-owned agency with deep roots in the community, founded in 1986 and proudly serving clients for nearly four decades. Today, the agency is a close-knit, five-person team where collaboration, trust, and relationships matter. We believe enjoying your work shows through in every client interaction. Our focus is not on being the biggest agency, but on being one of the best for both clients and employees.

We are seeking an Insurance Customer Service Representative to support our growing client base. This role is ideal for someone who values relationship-building, autonomy, and a positive, drama-free work environment. This is a long-term CSR role.

• Base salary of $40,000 to $50,000 based on experience
• Health and disability insurance 100% paid by employer
• Flexible schedule with Monday through Friday hours
• Paid time off, paid sick leave, and paid holidays
• 401k with 3% employer match
• Office snacks and coffee

If you are looking for a supportive, collaborative workplace where your voice matters, apply today!

Responsibilities

• Answer incoming calls, emails, and walk-in inquiries
• Assist clients with coverage, billing, and basic claims support
• Process policy changes, renewals, and endorsements
• Maintain accurate client records and documentation
• Follow up on renewals and outstanding client needs
• Support team members with service and administrative tasks

Requirements

• Active insurance license
• Prior customer service experience
• Strong communication and interpersonal skills
• Organized with strong attention to detail
• Comfortable multitasking in a fast-paced environment
• Proficient with computers and agency management systems

Benefits
Paid Time Off (PTO)###Flexible Schedule###Health Insurance###Disability Insurance###Hands on Training###Tuition Reimbursement###Mon -Fri Schedule###Career Growth Opportunities###Evenings off###Weekends off###Bonus Opportunities###Licensing Assistance###Work-Life Balance###Holidays Off###Paid Holidays###401k Plan###Continuing Education Opportunities###Paid Parking###Office Snacks and Coffee###Paid Sick Leave###Personal Workspace###Active Community Involvement