Contingent Workforce Specialist

Contingent Workforce Specialist

The Contingent Workforce Specialist oversees the full lifecycle of BRC's temporary workforce. This role serves as the primary liaison between BRC programs, staffing agencies, and internal HR partners to ensure efficient workforce operations, compliance with labor and contract requirements, and accurate tracking of temporary staff. This role reports to the Compliance Manager and is seated in the Recruitment Division of Human Resources Department.

Key Responsibilities

• System Administration
  • Serve as the subject matter expert and administrator for the organization's contingent workforce tracking system. Serve as the primary point of contact for staffing agencies.
  • Troubleshoot system issues and coordinate with vendor as needed.
  • Provide training and support to internal staff and staffing agencies on system use.
• Temp Workforce Operations and Compliance
  • Oversee the full temp-hiring lifecycle including requisitions, candidate submissions, onboarding coordination, and offboarding.
  • Maintain accurate records of contingent workforce headcount, utilization, assignment duration and tenure limits.
  • Collaborate closely with Recruitment, HR Business Partners, and hiring managers to address temporary staffing needs, and support the temporary-to-permanent talent pipeline.
  • Ensure all temporary workers have required credentials, background checks, certifications, and documentation in accordance with BRC and city contract standards.
  • Maintain audit-ready documentation and reports related to contingent workforce and vendor activity.
• Billing & Invoicing Oversight
  • Oversee time and attendance processes including timesheet submission, approvals and overtime.
  • Review staffing agency invoices to match approved timesheets.
  • Ensure accurate and timely processing of agency invoices and payments.
  • Investigate and resolve discrepancies related to time, rates, or invoicing errors.
  • Partner with Finance on billing issues and cost monitoring.
• Other related duties as needed.

Required Qualifications

• High School Diploma or equivalent and 2-3 years experience in staffing, vendor management, HR operations, workforce management or a related function.
• Strong analytical mindset, communication and collaboration skills.
• Highly organized with strong attention to detail.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, Public Administration, or related field.
• Prior experience administering or supporting a VMS (Vendor Management System) or similar workforce management platform.
• Experience working with temporary staffing agencies or MSP/RPO/VMS models.
• Knowledge of NYS labor laws, overtime rules, and staffing compliance standards.
• Vendor negotiation and relationship management skills.
• Ability to work in fast-paced, multi-shift, multi-program environments.

Hours

Full-time 37.5 hours per week

• Monday-Friday 9am-5:30pm
• Hybrid - 3 days in our office in Chelsea

Make an impact on the lives of those in your community. At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally.

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

Benefits

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

1. Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
2. A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
3. Tuition assistance and many training opportunities for career development.
4. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.