Regional Operations Manager

Regional Operations Manager

Hybrid • Asheville, NC 28803; Winston Salem, NC 27103; Fayetteville, NC 28304

About The Role

Reporting directly to the Director, Regional Operation Management, the Regional Operations Manager (ROM) will be responsible for coordinating and facilitating medical practice operations in accordance with corporate standards and directives. They will serve as a high-level liaison between clinic physicians, practice managers, corporate management, and various departments. The ROM will lead the development of strategic plans and a budget that adheres to company performance and provider objectives while cultivating team growth to expand market presence.

The ROM will have supervisory responsibilities which includes the oversight of Practice Managers in assigned markets. The Regional Operations Manager is also responsible for financial and operational success and best practice adherence within assigned markets.

Responsibilities will include, but are not limited to, the following:

• Implement and oversee compliance with all applicable regulatory directives as well as adherence to corporate policies and procedures.
• Monitor practice performance, including budget, A/R, overhead and productivity to promote practice stability and achievement of corporate benchmarks and best practice model. Provide written recommendations and develop action plans as necessary.
• Establish strong physician and practice manager relationships as well as provide coaching and development as required.
• Generate and conduct training modules as assigned.
• Facilitate ongoing analyses of MCO issues, reimbursement and/or contracts relative to medical practice operation.
• Coordinate support for practice through troubleshooting and problem solving.
• Coordinate training and implementation of information systems and technology related issues.
• Serve as a liaison for practice physicians and practice managers in assigned region to the various corporate departments.
• Coordinate and implement business initiatives as requested by the Director, Regional Operations Management.
• Demonstrate commitment to high satisfaction ratings from physicians and their staff members, co-workers, payers, vendors, and business partners.
• Demonstrate leadership and promote positive interpersonal relations with all internal and external business contacts while representing the corporation in a positive manner, displaying personal commitment to achieving the goals and objectives of the corporation.
• Management of special projects and other duties as assigned by the Director, Regional Operations Management.

Qualifications

Educational Requirements:

• Undergraduate degree in business administration, healthcare administration, or similar discipline required.
• Extensive multi-discipline healthcare experience may be taken into consideration.
• Graduate degree preferred. (MHA, MBA, or similar discipline)

What You Bring:

• Undergraduate degree in business administration, healthcare administration, or similar discipline required. Graduate degree preferred. (MHA, MBA, or similar discipline)
• 10+ years preferred experience in healthcare operations or practice management setting.
• Management experience with multi-site locations and multiple providers necessary; 10+ preferred for both.
• Budgetary experience with profit/loss accountability desired with ability to interpret financial data for operational action.
• Strong relationship building and stakeholder management skills are a must.
• Excellent verbal and written communication skills required; capable of communicating professionally and effectively to all levels of the organization.
• Ability to work collaboratively as a team or independently while serving as an effective coach or mentor.
• Proficient personal computer skills including electronic mail, record keeping, word processing, spreadsheet, graphics, etc.
• Ability to perform multiple and diverse tasks simultaneously and ability to think critically.
• Required: Must be available for overnight travel.