Customer Service Representative - 1st Shift (Hybrid)

Location: 510 Technology Drive STE #300, Irvine, CA

Schedule :

• Monday – Friday, 8am – 5pm
• Overtime based on business needs

What you will do

The Customer Service Representative serves as the primary point of contact for customers before and after sales, supporting the sales team by fostering strong client relationships that directly impact service and product revenue. This role involves handling customer inquiries, coordinating with internal departments to resolve issues related to product information, pricing, shipping, warranty claims, and repairs, while also identifying new and add-on business opportunities.

• Serve as a liaison for internal and external customers, answering calls and processing email requests with professionalism and accuracy
• Place and process product orders while partnering with the Warehouse and Logistics team to ensure timely distribution
• Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information
• Perform data entry in Salesforce and ensure all order and customer records are up to date
• Meet required KPIs, including purchase order processing, call handling, and email response times
• Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines
• Collaborate with the customer service team and escalate issues to supervisors or managers as needed
• Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned

What you need

Required

• High School Diploma or GED
• Two (2) years’ relevant work experience

Preferred

• Experience as account representative; order entry; SAP
• Medical, billing experience

United States of America Pay Ranges:

• US10 : $23.41 - $29.46 USD Hourly
• US15 : $24.48 - $30.80 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.