Associate Patient Care Coordinator - Atrius Health

Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. Location

40 HOLLAND ST. SOMERVILLE, MA

Schedule Monday – Friday, 8am – 4:30pm Department Mammography Primary Responsibilities Helps manage patient flow, access, and scheduling for technologists to optimize patient appointment availability. Helps determine urgency and priority of emergent add on exams Schedules appointments for patients optimizing patient appointment availability Assists patients with referral processing and communication with other departments. Performs outreach to patients for appropriate follow-up appointments. Determines urgency and priority of patient appointments. Appropriately schedules exams/procedures accordingly Verifies patient insurance coverage and demographic information and collect co‑pays and deductibles from patients who are having imaging exams in accordance with insurance programs Makes appointment reminder phone calls as needed Processes patient requests for copies of images/CD in accordance with Atrius' standard for release of patient information Manages the patient flow within the department by adhering to the department check‑in process Monitors referral/work queue reports and provide necessary outreaches for all open active referrals. Closes referrals when appropriate May be required to monitor scheduling requests and schedules appointment requests accordingly May assist with the checkout function, and appropriately book follow up appointments per department guidelines Perform image sharing functions including but not limited to assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading CD's to patients EMR/PACS. Utilizes the Radiology Information System to verify and maintain correct demographic information in PACS Appropriately tracks internal as well as external facility images that enter and leave the department per department policies Assists in the communication of results to outside providers by faxing and/or routing per department protocol Ensures that waiting room is maintained and orderly Assists with training and orientation of new radiology support staff Provides back‑up coverage for other support staff as needed Provides Imaging/radiology support staff coverage at various locations within the region as needed Assists in resolving minor patients' concerns and complaints as appropriate Performs other duties as assigned Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information Benefits Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Compensation Hourly pay ranging from $16.15 to $28.80 per hour for full‑time employment. Additional benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (subject to eligibility). Required Qualifications High School Diploma/GED 1+ years of customer service experience Intermediate level of proficiency with Microsoft Office products, etc. Preferred Qualifications Prior experience in a medical/clinical setting Previous experience in a job requiring the ability to multi‑task and prioritize activities Previous EPIC experience Soft Skills Strong interpersonal, customer service, time management, computer and organizational skills required Works in a busy medical/clinical office environment with constant contact with patients and clinicians and frequent interruptions Equal Employment Opportunity Statement UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr Optum