Case Manager (Supports Planner)

Job Description

Job Description

**Looking for a job working in your community and advocating for those underserved individuals? See Below!!**

Service Coordination, Inc. is looking for Supports Planners with a passion to serve and work within your community – people who LOVE what they do and who are ready to *finally* be taken care of to the same degree that they care for others!

Why should YOU want to work with us?

• We offer competitive pay, with a base salary range of $64,395 - $79,861 , determined based on education, relevant case management experience and relevant certifications
• We reimburse for all travel and offer a quarterly bonus potential
• Generous Team Member Referral Program
• Excellent benefits, including a tuition reimbursement program, medical, dental and vision plans, 100% employer paid short-term and long-term disability and life insurance, 403(b) match (up to 5% of your annual salary), generous annual leave and sick leave accrual and holiday pay
• Extensive paid training and employer-provided laptop and cell phone
• Supportive Leadership Teams that want you to succeed, participate in your training and facilitate open communication through monthly Town Halls and Annual Reviews

Our roots at SCI extend back to 1982, and our mission has always been the same: to effectively care for our team, our community, and the people that we support. SCI provides quality case management and other related services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights.

Even during the COVID-19 shutdown, our Support Planners didn't miss a beat. They adapted to their surroundings and found new ways to ensure they remained available and helpful to the individuals they support. Does this sound like you? Send us your resume for review! We'd love to see what you bring to the table! 

Apply based on your County:  

When applying for a job posting, it is important to apply to the county you live in for the following reasons:

• By working in the County you live in you will have a better understanding of the need, concerns and resources in the community, which can help you to provide better service to the people you are supporting.
• Working within the County you live in will ensure that you are able to meet the expectations of the position. For example, our Case Managers are responsible for billing roughly 75% of their worked time and, travel time, while it is worked and paid time, is not a billable activity. Therefore, traveling too far to support the people on your caseload will inhibit your ability to meet the expectations of the position.
• You will be eligible for mileage reimbursement at the federal rate. 

Position Requirements:

• Bachelor's or master's degree in one of the following concentrations:
  • Psychology
  • Sociology
  • Social Work
  • Nursing
  • Counseling
  • Human Services Administration
• Valid Driver's License and an insured vehicle

If you are the type of person who welcomes a challenge and is looking for a rewarding position where you can truly make a difference, please contact us to learn more!

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models.

Position Summary: Provide Case Management services and support to people who have a disability and/or medical need which require assistance with Activities of Daily Living (including bathing, dressing, toileting, eating, and mobility.) Primary objectives of this position include: Establishes positive working relationships through a solution-based approach with each person supported, their support system and additional external stakeholders; Routinely explores options, areas of interest and preferences and growth opportunities for each person supported; Establishes and monitors Person Centered Plans of Service that identify outcomes important to the person, outline support needed and required, secure ongoing support services, and continuously monitors and evaluates the quality of the services provided; Meets state mandated requirements for all duties of the Supports Planner role; Identifies and secures ongoing support services and provides assistance to people supported, Ensures that the provider services meet state mandated standards.

SCI Team Member Expectations: All SCI Team Members are expected to: Ensure services provided follow the organization’s mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Support Planners provide targeted case management by advocating, arranging and monitoring services and identifying supports for people with Medicaid Home and Community Based services of varying ages and medical needs.

Essential Duties:  

• Advocates on behalf of the people served, provides resource information, and educates them to become more self-determined
  • Provides education to people served and their support system
  • Provides education on how to coordinate and advocate for services
  • Encourages people served to empower themselves and achieve optimal level of independence
  • Educates people served on the principles of self-determination
• Collects information and documentation related to eligibility for Supports Planning services
  • Meets with the people served and/or their authorized representative to obtain information
  • Obtains relevant information and supporting documentation
  • Plans for, and updates Person Centered Plans of Service (POS)
• Plans for, facilitates, develops, and continually updates Person Centered Plans of Service and Person-Centered POS Tools that document service needs for people eligible for Supports Planning services
  • Engages in person-centered planning process with people served
  • Develops and writes the POSs in collaboration with people served
  • Conducts POS preparations with people served
• Researches, identifies, refers, and coordinates resources and services to achieve the outcomes specified in the person's POS, and shares resources with other team members
  • Provides information, makes referrals, and assists people served
  • Assists people served with transitioning
  • Completes required paperwork and follows up for waivers
  • Identifies services and collaborates with providers for people served in institutional facilities to transition successfully into the community
• Monitors Person Centered Plans of Service (POS) and conducts follow-up activities
  • Conducts on-site visits to support and observe those served
  • Conducts timely visits and contacts as defined in regulations
  • Obtains information regarding progress toward goals
  • Identifies new medical and health services, and other personal needs
  • Completes the Reportable Events (RE) as defined in regulations
  • Applies or re-applies for necessary programs or services
  • Communicates with providers regarding resolution of concerns
  • Assists with provision of documentation to apply for medical assistance
• Adheres to SCI and policies and procedures
  • Meets performance utilization benchmark to ensure compliance with SCI standards
  • Maintains individuals' HIPAA records in secure locations
  • Utilizes tracking and time management tools

SCI Value Related Competencies

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services
• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to Team Members. Consistent communicator, provides Team Members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of Team Members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed

 

Job-Specific Competencies:

• Ensures Accountability: Holding self and others accountable to meet commitments
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Resourcefulness: Securing and deploying resources effectively and efficiently
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Ensures Accountability: Holding self and others accountable to meet commitments
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
• Collaborates: Building partnerships and working collaboratively with others to meet shared objective

Minimum Qualifications:  

Education required: Bachelor's degree or Master's degree in a human service field: 

• Human Services Administration
• Psychology
• Sociology
• Social Work
• Nursing
• Counseling

Experience:  

• Experience in working with people with disabilities preferred
• Experience with person centered planning preferred

Physical Demands:

Generally, presents standard office environment. Must be able to remain in a stationary >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

SCI is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at View email address on ziprecruiter.com or View phone number on ziprecruiter.com.

SCI is committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.

SCI does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Team Member Experience Advisory Committee and subject to change based on business needs.