Front Desk

Passion Meets Purpose at WoodhouseAt Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth.Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.Job DescriptionThis isn't a front desk job. It's a hospitality and sales career. At Woodhouse Day Spa, we don't process appointments. We create experiences. When a guest walks through our doors, they're escaping their busy life for a few hours of genuine luxury: a comfy robe, reflexology sandals, a quiet relaxation room, hot cinnamon tea, and a warm neck wrap before their service even begins. We're a destination spa experience that happens to be in your neighborhood. And we need people who understand the difference.About This Role As a Spa Coordinator/Key Holder, you're the first and last impression of our spa. You open and close the building, welcome guests into our world, help them choose the right services, and ensure they leave already thinking about their next visit. When something goes sideways, you handle it. When the team needs direction, you provide it. This is a leadership position. You'll mentor newer team members, make decisions when managers aren't on-site, and take ownership of the guest experience from parking lot to checkout.What You'll Actually DoOpen and close the spa, ensuring everything is perfect for guests and the next shiftWelcome guests warmly and guide them through our signature experience (robes, sandals, relaxation room, tea)Book appointments, recommend services, and help guests find exactly what they needSuggest enhancements and retail products that genuinely improve the guest experienceHandle guest concerns and complaints with grace, turning problems into loyaltySupport and guide newer front desk team members during your shiftsKeep the front of house running smoothly when management isn't on-siteCompensation & Benefits$18-25/hour based on experience5% commission on retail sales when you hit your targets$5 bonus per enhancement sold (once you hit 10 per month)Complimentary spa servicesProduct discountsPaid trainingClear path to management for high performersYou're a Great Fit If...You genuinely enjoy making people feel special and taken care ofYou see sales as helping people find what they need, not pushing productsYou take ownership and solve problems without waiting to be told what to doYou're comfortable leading a shift and supporting less experienced team membersDetails matter to you, and you follow through on the little thingsYou've worked in hospitality, retail, or customer service and want something betterYou Might Not Be a Good Fit If:You think recommending products or services is "pushy"You prefer working alone without constant guest interactionYou can't work weekends or occasional holidaysFollowing scripts and protocols feels restrictive to youYou're looking for a quiet desk job where you can zone outRequirements2+ years in hospitality, retail, or customer servicePrevious key holder, shift lead, or opening/closing experienceComfortable with point-of-sale systems and handling paymentsAvailable for full-time hours including weekendsReliable transportation to our locationNice to Have (Not Required)Experience in spa, salon, or wellness industryKnowledge of skincare products and servicesExperience training or mentoring othersHow to ApplySubmit your resume to View email address on click.appcast.io and a brief cover letter that tells us:A time you turned a frustrated customer into a loyal one. What happened and what did you do?Why hospitality, not just any job? What draws you to this work?Which location(s) work for you and your availability for opening/closing shifts.About Woodhouse Day Spa For 19 years, Woodhouse Day Spa has been providing luxury spa experiences to the Indianapolis area. We've built our reputation on attention to detail, exceptional service, and creating an environment where both guests and team members thrive. Our experienced leadership team is committed to developing talent from within, and many of our managers started at the front desk.We're looking for people who want to build a career, not just fill a position.Job Type: Full-time Benefits:401(k)Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceExperience:Sales: 1 year (Preferred)Hospitality: 1 year (Preferred)Ability to Commute:Carmel, IN 46032 (Required)Work Location: In person Compensation: $17.00 - $25.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.