Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join our team on a contract basis. This position focuses on monitoring outstanding receivables, resolving account issues, and maintaining accurate communication records to support timely payment activity. The ideal candidate brings strong communication skills, experience working with billing and invoice processes, and the ability to collaborate effectively with project teams and clients.

Responsibilities:
• Review weekly aging reports to identify overdue balances and prioritize collection efforts.
• Investigate payment discrepancies and client concerns, partnering with Project Managers to reach timely resolution.
• Maintain clear records of collection activity, including conversations, commitments, and follow-up actions by project or customer account.
• Communicate with clients regarding open invoices, outstanding balances, and billing-related questions in a clear and organized manner.
• Track receivables status across projects and support consistent follow-up to improve payment performance.
• Assist with invoice and billing review to help ensure account details are accurate and up to date.
• Use billing systems and spreadsheets to organize account information, monitor progress, and prepare collection updates.

• At least 2 years of experience in collections, accounts receivable, or a related billing-focused position.

• Strong verbal and written communication skills with the ability to manage client interactions professionally.

• Experience working with invoices, billing statements, account balances, and collection follow-up activities.

• Proficiency with Microsoft Excel and comfort using computerized billing or receivables systems.

• Ability to identify discrepancies, research issues, and coordinate with internal stakeholders to resolve them.

• Prior experience with project billing or work-in-progress tracking is preferred.