Support Representative I (Bilingual in Spanish)

***This position is full-time and in person located in Irvine, CA***

About ConsumerDirect

At ConsumerDirect, we're transforming the way consumers control their credit, money and privacy through innovative software solutions. As one of Orange County's Best Places to Work for four years running, we pride ourselves on a collaborative, inclusive, and growth-focused culture. Join our passionate team of professionals dedicated to making a real impact in the financial technology space. As we continue to scale and innovate, we're looking for a talented individual to join us in our mission to revolutionize the industries we serve.

Position Overview:

We are looking for a highly motivated, detail-oriented, empathetic, tech-savvy Support Representative (with bilingual Spanish skills a strong plus) to help support our Customer Service team. Our ideal candidate loves to work in a call center environment along with providing superb customer service. This role is responsible for delivering timely and effective assistance to customers by resolving inquiries, troubleshooting product or service issues, and ensuring a positive customer experience.

Responsibilities

• Handle and respond to constant inbound and outbound calls from customers and partners, providing professional, solution-focused support.
• Respond promptly to customer and partner inquiries via phone, email, and chat while maintaining a positive and professional attitude.
• Identify, troubleshoot, and resolve product or service issues in a clear, efficient, and professional manner.
• Accurately document all customer and partner interactions using the internal CRM (e.g., HubSpot).
• Upsell products and services based on customer needs where appropriate.
• Maintain up-to-date knowledge of company products, services, and policies.
• Consistently uphold customer satisfaction standards while contributing to individual and team performance goals.

Qualifications

• 1+ years of Customer Service experience (Call center experience is a plus!)
• Bilingual in Spanish (preferred)
• Ability to commute reliably to the office is required.
• Ability to provide over-the-phone customer support.
• Familiar with basic tech functions (resetting passwords, account maintenance, updating profiles, etc.).
• Familiar with Microsoft Excel and Outlook.
• Able to manage a high volume of inbound calls.
• Excellent ability to communicate over the phone, via email, and over video calls.
• Must be 18 or older to apply

Why Join Us?

• PTO will be accrued each pay period as follows: employees will earn 40 hours (equivalent to 1 week) of PTO annually from 90 days through their first year of service. After completing one year, the accrual increases to 80 hours (2 weeks) annually, also accrued per pay period.
• At the start of each calendar year, employees will receive the following additional time off as Sick Leave: 5 days (40 hours).
• 10 Paid Holidays throughout the year.
• 401(k) retirement plan to help you save for the future.
• Comprehensive medical, dental, and vision plans with PPO and HMO options, covering employees and their dependents.
• $20,000 company-sponsored life insurance and employer-sponsored long-term disability coverage.
• A $1,500 annual stipend for learning and development to support your professional growth.
• Free daily energy drinks, coffee, and snacks.
• Health and wellness benefits, including an LA Fitness membership.

*Actual compensation will be determined based on a variety of factors, including skills and experience*

Equal Opportunity Statement

"Consumer Direct embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences."