Front Desk Agent

Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check‑in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested. Facilitates guest departure (check‑out) on a daily basis by following established manual and computer procedures to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check‑out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in‑house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake‑up calls and paging guests to provide timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education / Formal Training : High School diploma or equivalent. Experience : None required. Knowledge / Skills : High school graduate level mathematical aptitude, knowledge of standard cash handling procedures and computerized cash register systems. Past experience in dealing directly with the public and general customer service skills. Fluent in oral and written English. Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and communicate both verbally and in writing. 90% of shift is standing, bending/kneeling repeated bending and kneeling required while filing. Mobility – must be able to reach all areas of hotel to assist clients. Occasional standing, carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate‑controlled work station under fluorescent lighting. Work inside 95% humidity. Benefits Two (2) medical plan options Dental Vision Life Insurance Accidental Death & Dismemberment (AD&D) Short Term Disability (STD) Long Term Disability (LTD) Critical Illness Employee Assistance Program Vacation Ten (10) Holidays Adoption Assistance Educational Assistance Employee Referral Program Hotel Room and Restaurant Discounts 401(k) with a company match (after 60 days) Salary USD $19.00 - $19.00 /Hr. Position Details ID: 2026-32371 Position Type: Regular Full-Time Property: Canopy Bethesda Outlet: Hotel Category: Front Desk & Guest Services Min: USD $19.00 /Hr. Max: USD $19.00 /Hr. Tipped Position: No Address: 940 Rose Ave City: North Bethesda State: Maryland EOE Protected Veterans/Disability #J-18808-Ljbffr