Customer Experience Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Follows company policies relating to customer checkout to increase customer satisfaction. Operates front-end scanning equipment and cash register. Performs all related checkout procedures, including properly and efficiently bagging merchandise and placing merchandise in customer’s cart. Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol. Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions. Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure work areas, equipment, counters and display cases are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly. Ensures smooth functioning of department and store by cooperating with co-workers and supervisors. Continuously improves job performance. Uses all company-provided Personal Protective Equipment (PPE), including but not limited to cut-resistant gloves, safety cutters, and company-sponsored footwear. May be called upon to assist in other departments. SUPERVISORY RESPONSIBILITIES This position currently has no supervisory responsibilities. QUALIFICATION REQUIREMENTS Education and/or experience: completed or working toward a High School Diploma or General Education Degree (GED). No prior experience required. EEO STATEMENT Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets. #J-18808-Ljbffr