Assistant Director, Ticket Operations (Athletics)

Assistant Director, Ticket Operations (Athletics) Posting Number: req26080 Department: Administration and Athletics Location: Tucson Campus, 1 National Championship Drive, Tucson, AZ 85721 USA The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering integrity, innovation, and student‑athlete success. The University of Arizona Athletics Department invites you to apply to the role of Assistant Director, Ticket Operations. This position oversees ticket operations for three assigned sports (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days. This position requires the ability to work a flexible schedule, including nights and weekends, and travel as needed. This position is not eligible for visa sponsorship. Outstanding U of A benefits include health, dental, vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more. Duties & Responsibilities Coordinate ticket operations for assigned sports, including programming, renewals, invoicing, seat relocations, digital ticketing management, and post‑season processes. Assist with managing daily operations of the ticket office, overseeing broad ticket sales strategies to maximize revenue for athletics events, including season tickets, single‑game tickets, and special promotions. Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports. Build relationships with coaches, interdepartmental staff, and campus partners, keeping customer service as a top priority. Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers. Create reports for senior leadership tracking sales trends and processes. Assist with hiring, training, and supervising student workers in‑office and at events. Ensure student workers have the necessary support to answer questions and provide excellent customer service over the phone and in‑person. Maintain budget accountability and perform additional duties as assigned. Knowledge, Skills, and Abilities Demonstrated extensive knowledge of the Paciolan Ticketing System. Knowledge of NCAA rules and regulations. Ability to problem‑solve and make decisions. Effective communication with individuals at all organizational levels, projecting a positive, professional attitude. Self‑motivated, detail‑oriented, and dedicated to initiating, leading, and supporting value‑added projects. Organizational skills, including ability to plan, establish priorities, and manage multiple high‑priority projects simultaneously. Minimum Qualifications Bachelor's degree or equivalent advanced learning attained through professional‑level experience. Three years of relevant work experience, or equivalent combination of education and work experience. Preferred Qualifications Master's degree. Direct experience within DivisionI collegiate athletic ticket operations. Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or comparable system. Demonstrated experience with interpersonal, communication, and time‑management skills. Experience with Microsoft Office Suite. Contact Information Melissa Ascher Manager, Ticket Operations & Customer Relations View email address on click.appcast.io #J-18808-Ljbffr University of Arizona