Inside Sales & Cust. Srvc. Bilingual (Eng/Sp) HIALEAH

Bilingual Inside Sales Customer Service Representative

At Classic Metals Suppliers, we redefine outdoor living with premium Outdoor and Patio products that blend style, durability, and innovation. Our commitment to quality craftsmanship sets the benchmark for transforming outdoor spaces into timeless, functional retreats. Our success is driven by an unwavering commitment to excellence, innovation, and customer satisfaction. But what truly sets us apart is our people. Rooted in integrity, respect, and a passion for continuous improvement, our culture empowers bold ideas, fosters collaboration, and celebrates every contribution.

We embrace calculated risks and lead with intention. From day one, our core valuespositive mental attitude, teamwork, and loyaltyhave guided every decision and every customer interaction. We believe that collaboration, open communication, and a shared sense of purpose are the cornerstones of our success.

At Classic Metals Suppliers, we consider our people our greatest asset. We invest in their growth, support their ambitions, and create opportunities for both personal and professional development. Because when our team thrives, so does our company.

Together, we build more than productswe build a legacy of excellence in outdoor living.

We are seeking a highly motivated and experienced Bilingual Inside Sales Customer Service Representative to join our team in Hialeah/Opa Locka Branch. This hybrid role is responsible for managing inbound and outbound sales activities, nurturing client relationships, and providing exceptional customer support. The successful candidate will be responsible for managing customer inquiries, processing orders, and providing exceptional customer service in both English and Spanish. As a key member of our sales team, you will play a critical role in driving revenue growth and ensuring customer satisfaction.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Key Responsibilities:

• Provide product information, features, and benefits to potential customers.
• Proactively reach out to leads and existing customers via phone, email, and CRM tools.
• Conduct outbound calls and follow up on cold and warmth leads to new business opportunities.
• Identify customer needs and recommend appropriate products or services.
• Prepare and deliver quotes, follow up on proposals, and close sales.
• Maintain accurate records of sales activities and customer interactions in the CRM system.
• Collaborate with the marketing team to support campaigns and promotions.
• Meet or exceed monthly sales targets.

Customer Service:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering solutions.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure satisfaction and retention.
• Maintain a deep understanding of company products and services to provide accurate information.

Minimum Qualifications:

• Highschool diploma or equivalent
• Fluent in both English and Spanish
• Eligible to work in the United States
• Proven experience in inside sales and customer service
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude and a team-oriented mindset.
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office Suite
• Execute the essential duties of the position, with or without accommodation.

Physical Requirements:

• Ability to sit, stand, walk, and move throughout the office and warehouse areas as needed.
• Ability to use a computer, telephone, and other standard office equipment for extended periods.
• Ability to occasionally lift and carry materials or office supplies up to 10 pounds.
• Ability to maintain sufficient visual acuity, with or without reasonable accommodation, to read and interpret computer screens, emails, sales orders, product specifications, reports, and other business documents.
• Ability to perform close visual work, including data entry, reviewing detailed information, and accurately processing customer orders and inquiries.
• Ability to maintain sufficient hearing ability, with or without reasonable accommodation, to communicate effectively with customers, coworkers, and vendors in person and by telephone.

Skills:

As a Bilingual Inside Sales Customer Service Representative, you will utilize your excellent communication and interpersonal skills to manage customer inquiries and provide exceptional service in both English and Spanish. Your strong attention to detail and organizational skills will be essential in processing orders and maintaining accurate records. Proficiency in Microsoft Office Suite and familiarity with CRM software will enable you to collaborate effectively with the sales team and identify new business opportunities. Additionally, your ability to multitask and work in a fast-paced environment will be critical in ensuring timely delivery to customers and driving revenue growth.

What We Offer:

• Base salary with monthly commissions tied to sales performance.
• Health, dental, and vision insurance.
• On-the-job training: Learn while you work with hands-on training tailored to your role
• Employee assistance program.
• Paid time off and holidays.
• Opportunities for career advancement.
• Employee discounts.

Classic Metals Suppliers, Corp.