German Speaking Customer Service for E-Learning industry -Remote in Greece

at Patrique Mercier Recruitment By Nellie Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Education and E-Learning industry. This role offers the chance to engage with clients seeking educational resources and support, while making a significant impact in their learning journeys. Responsibilities Provide exceptional customer service to German-speaking clients through phone, email, and chat regarding educational products and e-learning solutions. Assist customers with inquiries about courses, enrollment processes, and online learning platforms. Guide clients through troubleshooting issues and provide effective solutions to enhance their learning experience. Handle customer feedback and complaints with professionalism, striving for resolution and satisfaction. Maintain in-depth knowledge of the company's educational offerings and promote suitable solutions to clients. Document all customer interactions accurately to inform ongoing improvements in service quality. Collaborate with internal teams to address complex issues and ensure client success. Requirements Fluency in German and English, both written and spoken. Experience in customer service, particularly in the education or e-learning sector, is preferred. Strong communication and interpersonal skills, with a customer-centric approach. Ability to troubleshoot technical issues and provide assistance effectively. Proficiency in customer service software and Microsoft Office applications. Detail-oriented with strong organizational skills and the ability to manage multiple tasks. A passion for education and a commitment to helping others succeed in their learning endeavors. Benefits Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks #J-18808-Ljbffr Employers from Greece