Business Systems Analyst

Job Description

We are looking for a candidate with job experience in WCIO compliance reporting to Data Collection Organizations (DCO) specifically for the WCPOLS and WCSTAT products. This knowledge is required to support our internal staff, our external clients and for the continuous improvement of systems and processes. Knowledge and use of WCDCI, WCMED and the Indemnity Data Call (WCIND) is also desired.


You will support clients that use ISO's wcPrism reporting services as it relates to new client implementations, existing client maintenance, system enhancements/fixes, and other various client support processes for all products. This will include monitoring of the DCO acceptance criteria and the provision of recommendations for wcPrism edit changes if/where necessary.

You will proactively identify client data reporting issues from their system, wcPrism or DCO system(s) and provide specifications/information needed for wcPrism system updates to comply with DCO requirement changes. If necessary and as needed you will liaise with the DCO on behalf of Verisk or our clients.


You will also be tasked with extensive research and analysis of customer data and regulatory requirements for problem resolution. The ideal candidate would be able to think logically and process information with a high level of detail, accuracy and efficiency while communicating the information proficiently across different internal and external organizational levels.

Responsibilities

• Your daily work will be directly related to the general business operations of the division
  and its customers. You will be responsible for managing clients and client activities, by
  using an interactive ticketing system.
• You will assist in the management of the product backlog and corresponding product roadmap.
• You will attend regularly scheduled and adhoc client meetings.
• You will provide support to staff and clients on the WCIO Standards and individual DCO requirements for WCPOLS, WCSTAT, WCDCI, WCMED, and WCIND.
• You will monitor DCO circular announcements and provide the specifications/information needed for wcPrism system changes to comply with DCO requirement change.
• You will work closely with our customers and our product engineering team to ensure client satisfaction and timely delivery of services.
• You will provide support to internal ISO staff based on specific assignments and subject
  matter.
• You will be responsible for keeping divisional management apprised of customer issues
  during and after integration as well as providing updates regarding account progress and
  potential red flags.
• As a critical member of the product team, you will need to continuously review our internal processes and procedures to ensure that they meet the needs of our clients.

• Research, diagnostics and issue resolution will play a large role in your day to day.

Qualifications

• College degree, preferably in Business Administration, and 3-4 years' experience in Workers Comp data reporting required
• Proficiency of WCIO standards required
• Data Reporting Experience required
• Data Processing Experience required
• Data Analysis/Research Skills required
• Customer Service/Project Management skills required
• Excellent troubleshooting ability required
• Excellent oral/written communication and interpersonal skills required
• Proficiency in Microsoft Office, Microsoft Project or equivalent required
• Must be available to travel in response to business needs

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About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.


For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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