Senior Business Analyst - Pittsburgh District

The Senior Business Analyst supports Aramark Sports + Entertainment venues in the Pittsburgh district by delivering high-quality insights that drive smarter decisions and enhance business outcomes. This role partners with Aramark operations leaders and venue clients to understand performance, proactively identify challenges, and recommend proactive data-driven solutions.
The role will be supporting PNC Park, Acrisure Stadium, PPG Paints Arena, Lakeview Amphitheater, Stage AE, and the University of Tennessee Athletics.

The right candidate brings strong quantitative skills, a talent for communicating insight clearly, and a genuine interest in the sports and entertainment industry. This is a high-visibility role with meaningful exposure to both Aramark leadership and external client partners.

Job Responsibilities

Client & Stakeholder Partnership

• Build strong working relationships with clients, functioning as a reliable analytical resource for strategic planning and performance review needs.
• Present data insights to senior management and clients clearly telling the data story and providing actionable recommendations.
• Partner with clients on conducting research on hospitality across premium, suites, and concessions consumers.
• Identify opportunities to create and meet consumer demand. Work with internal and external strategic partners to pilot new concepts to advance customer experience across venues.

Analysis and Reporting

• Analyze business performance data from a multitude of sources including labor tracking, Point of Sale, and inventory management systems to identify opportunities to improve operations and recommend data-driven action plans.
• Design compelling data visualizations and reports to effectively present complex data insights to stakeholders and clients.
• Lead the creation and development of key performance reporting to multiple stakeholders including the Aramark operations team and clients.
• Generate ad-hoc analyses to measure the outcome of short-term strategies. Work with cross-functional teams to define insights and analytics required to measure success.

Strategic Insights and Improvements

• Leverage consumer analytics to understand customer purchasing behavior across Aramark’s Sports + Entertainment venues in the Pittsburgh district
• Support development of pricing, product mix, and placement that drive revenue and fan satisfaction alike.
• Innovate ways to streamline the collection and synthesis of information by improving business processes and organization.
• Stay informed on emerging AI tools, technology, and industry best practices to implement in order to meet Aramark Data Science’s business goals 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Bachelor’s degree is required in Mathematics, Statistics, Accounting or Finance or another scientific discipline. Master’s degree a plus but not required.
• Minimum of 3-5 years of experience in an analytical function preferred.
• Advanced analytical ability and spreadsheet modeling skills are required.
• Moderate experience with SQL, Python, or R for data manipulation.
• Familiarity with AI in business context along with curiosity and drive to explore emerging AI technologies.
• Excellent written and verbal skills and the ability to interface with multiple levels of management are essential.
• Strong organizational, project management and time management skills
• Ability to effectively communicate findings, analysis, implications, and recommendations to varied stakeholder audiences
• Extensive experience with the Microsoft Office package, specifically a high level of proficiency with Excel and PowerPoint
• Experience in developing BI Tools (Ex. Power BI) a plus

Education