Customer Relations Specialist - Louisville

About Urbanex Urbanex is a rapidly growing, family and veteran‑owned pest control company dedicated to providing superior service and building a culture of growth, development, and teamwork. From our humble beginnings in Nashville, Tennessee, in 2015, we have expanded to 14 locations across the country. We are not just about eliminating pests; we are about building relationships and exceeding customer expectations. Our technicians are friendly, courteous, and always go the extra mile. At Urbanex, people are our most valuable asset. We invest in training, offer career development opportunities, and foster a supportive, inclusive work environment where everyone can thrive. Customer Relations Specialist About The Role As a Customer Relations Specialist, you will be the first point of contact for our customers at the Nashville branch, playing a vital role in ensuring their satisfaction and contributing to the branch's success. You will act as a customer advocate, addressing concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self‑starter who can work autonomously, manage time effectively, and prioritize a broad set of responsibilities. Reliability, honesty, hard work, and a high level of professionalism are essential. Excellent communication skills, both written and verbal, are required. This is an in‑office position. Responsibilities Answer incoming calls with enthusiasm and professionalism. Schedule and reschedule service appointments, ensuring efficient routing and technician availability. Process customer payments accurately and securely, maintaining detailed records in our CRM system. Respond promptly and professionally to customer inquiries via phone, email, and SMS. Proactively follow up with customers to ensure their satisfaction and address any concerns. Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and any available promotions. Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently. Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments. Provide feedback to branch managers on customer trends and issues to help improve service delivery and identify areas for growth. Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a willingness to support the team. Maintain accurate and up‑to‑date customer records in our CRM system. Qualifications Strong customer service skills with a passion for helping others and resolving issues effectively. Excellent verbal and written communication skills, with the ability to communicate clearly and professionally. Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills. Solid problem‑solving abilities and a knack for finding creative solutions to customer challenges. A team‑player mentality with a willingness to collaborate and support colleagues in a fast‑paced environment. Self‑starter with the ability to work autonomously and take initiative. Adaptability and a willingness to learn new systems and processes. A positive attitude, strong work ethic, and a desire to contribute to a growing company. Proficiency in basic computer skills, including data entry and Microsoft Office Suite. Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but not required (we'll train you!). Must be reliable, honest, and able to maintain a high degree of professionalism at all times. Must pass a background check and credit check due to the handling of customer payments. What We Offer Competitive pay ranging from $16 to $22 per hour, based on experience. Company‑subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company‑paid holidays, and your birthday off. Opportunity to work in a fast‑growing company with a strong focus on employee development. A supportive, team‑oriented work environment where your contributions are valued. The chance to make a real difference in the lives of our customers by helping them create a pest‑free environment. Why Urbanex? Working at Urbanex means being part of a team that's passionate about protecting our customers' homes and businesses from pests. It means having the opportunity to grow your skills and advance your career in a supportive and dynamic environment. It means making a difference in your community, one satisfied customer at a time. Candidate must be willing to complete a background check for this position. #J-18808-Ljbffr