Accounts Receivable Collections Specialist

Location: Employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays). The AR/Collections Specialist I will consistently provide excellent customer service to accounts. The role is responsible for supporting customers, assisting with their accounts receivable activity, reviewing sales order forms, invoicing and payment history, automatic payment portal configurations, and internal support cases to answer customer inquiries. Essential Functions Contact customers via phone or email to secure payment. Maintain collection plan tasks daily to manage past‑due accounts. Follow up on payment arrangements and settlements. Provide an overview of customer balances to senior leadership and recommend next steps. Advocate customer needs and issues cross‑departmentally. Additional Criteria Maintain compliance with Inovalon’s policies, procedures and mission statement. Fulfill responsibilities and duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company. Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function. We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such changes. Qualifications Associate’s Degree (A.A.) in accounting, finance or business administration or equivalent experience. Less than 1 year of customer service experience. Less than 1 year of call center experience. Collections experience. Compensation and Benefits In addition to the base compensation, this position may be eligible for performance‑based incentives. The base pay range for this position is $18.80–$25.00 USD per hour. Inovalon offers a comprehensive benefits package, which may include health insurance, life insurance, company‑paid disability, 401(k), and 18 or more days of paid time off. Legal and Equal Opportunity This position is not eligible for immigration sponsorship (e.g., H‑1B, TN, or E‑3). Applicants must be authorized to work in the United States as a condition of employment. By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including all labor law posters, please visit the appropriate internal resources. To review the California Consumer Privacy Statement for California residents, please refer to our internal disclosures. #J-18808-Ljbffr Inovalon