Sales Support Engineer

Be Part of the Next Big Thing in Identity Security We’re a fast-growing startup revolutionizing how organizations manage and secure non-human identities. As businesses scale, the challenges around non-human identities grow—and we’re here to simplify it. At Token Security, you’ll have the chance to make a real impact. We value creativity, collaboration, and bold ideas. Here, you’ll be part of a passionate team that’s solving one of the most critical challenges in IAM today. We believe in learning by doing, growing together, and celebrating wins along the way. Open Positions We’re expanding across all departments! If you’re eager to make a real impact, explore our open positions and join a fast-growing, innovative team that’s shaping the future of security. Sales Support Engineer New York Role Overview The Sales Support Engineer at Token Security is a hands-on, customer-facing technical role focused on accelerating post-sales execution, onboarding, and integrations. This role bridges Sales Engineering and Product/Engineering, delivering fast, practical solutions that help customers successfully deploy and operationalize Token Security in complex environments. You will work directly with customers to solve real-world technical challenges, build integrations and automation, and ensure a smooth path from initial deployment to ongoing success—without owning core product development. Key Responsibilities Post-Sales Execution & Customer Support Support onboarding, setup, and configuration for new customers Build scripts and workflows leveraging APIs to meet customer use cases Assist with integrations across cloud, identity, and CI/CD environments Contribute to customer reporting and QBRs in partnership with Sales Engineering Solution Delivery & Technical Execution Design and implement practical, customer-specific solutions Develop reusable tools and automation to scale deployments Own delivery timelines and execution in collaboration with Sales Engineers Troubleshoot and resolve technical issues across APIs, infrastructure, and integrations Customer Engagement Participate in technical discovery to understand requirements firsthand Provide hands-on support during implementation and post-deployment Act as a trusted technical partner to customers during onboarding and beyond Collaboration & Escalation Partner closely with Sales Engineering on prioritization and delivery Escalate complex issues to FDE and coordinate with R&D when needed Translate customer challenges into actionable technical insights Required Skills & Experience Technical Skills Strong hands-on experience with APIs, scripting (e.g., Python, Go), and automation Experience with cloud platforms (AWS, GCP, Azure) Familiarity with CI/CD pipelines, infrastructure as code, and system integrations Understanding of identity, secrets management, or security concepts is a strong plus Professional Skills High ownership and accountability for customer-facing deliverables Ability to independently validate, test, and support solutions Strong troubleshooting and problem-solving capabilities Organized with solid documentation and handoff practices Soft Skills Comfortable working in ambiguity and fast-paced environments Strong communication skills with both technical and non-technical stakeholders Good judgment on when to solve independently vs. escalate Apply for this job To apply, please submit your resume and a cover letter. Include any relevant links (e.g., LinkedIn, portfolio) if applicable. Accepted file types: pdf, doc, docx, txt, rtf #J-18808-Ljbffr Token